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- Tasks: Lead a dynamic team to deliver top-notch customer service and resolve client issues.
- Company: Reputable Law Firm in Stoke with a focus on excellence.
- Benefits: Earn up to £35,000, enjoy a central location, and no weekend shifts.
- Other info: Join a high-performing team with great growth opportunities.
- Why this job: Shape a positive culture while developing your leadership skills in a supportive environment.
- Qualifications: Supervisory experience in a fast-paced professional services setting is essential.
The predicted salary is between 35000 - 35000 £ per year.
Michael Page has partnered with a reputable Law Firm in Stoke to recruit a Customer Service Team Leader on a permanent basis.
As a Customer Service Team Leader you will manage a productive team, ensuring a positive solution-focused culture. You will provide training and coaching, identify skills gaps, conduct regular 1:1s and coaching sessions, and review quality. The role is hands-on managing escalations and issues, ensuring resolutions within agreed SLAs.
Qualifications
- Experience as a supervisor in a professional services environment in a volume position
- Excellent people-management skills
- Ability to work in a fast-paced, high-volume environment with a busy workload
- Passion for delivering excellent client care
- Experience in change and technology improvement projects
Benefits
- Up to £35,000 dependent on experience
- Central location in Stoke
- No shift patterns or weekends
- Established high-performing team
- Growth opportunities
Customer Service Team Leader employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your responses to common interview questions, especially those related to team management and client care. We want you to be ready to showcase your people-management skills and how you've handled challenges in the past.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about asking about their approach to training and development!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people-management skills and any relevant experience in a fast-paced environment to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering excellent client care. Share specific examples of how you've managed teams or resolved issues in previous roles to show us what you can bring to the table.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you motivate your team and handle escalations. A few anecdotes can really help us understand your approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our high-performing team!
How to prepare for a job interview at Michael Page
✨Know the Company Inside Out
Before your interview, take some time to research the law firm thoroughly. Understand their values, culture, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your people-management skills. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle escalations. Think about specific situations you've encountered in previous roles and how you managed them. Be ready to discuss the outcomes and what you learned from those experiences.
✨Emphasise Your Client Care Passion
Since the role focuses on delivering excellent client care, be prepared to talk about your passion for customer service. Share stories that highlight your commitment to client satisfaction and how you've gone above and beyond to ensure positive outcomes for clients.