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- Tasks: Help customers with queries via phone, email, or chat while maintaining strong relationships.
- Company: Join a leading industrial firm in Liverpool known for innovation and quality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for problem-solvers who love customer satisfaction and want to make an impact.
- Qualifications: Fluent in German and English, with customer service experience and SAP knowledge.
- Other info: Ideal for those passionate about the manufacturing sector and eager to learn.
The predicted salary is between 28800 - 43200 £ per year.
A German-speaking Customer Service Representative is needed in the industrial/manufacturing sector to provide excellent customer service and maintain strong customer relationships. This role is based in Merseyside and would be perfect for someone with a passion for customer satisfaction and problem-solving skills. Client Details This company is a large-scale industrial and manufacturing firm, with over 5000 employees across the UK. They are known for their commitment to innovation and have a strong reputation for their high-quality products and services. The firm has a customer-centric approach and is based in the thriving industrial hub of Liverpool. Description Responding to customer queries in a timely and accurate way via phone, email or chat Identifying customer needs and guiding them to appropriate solutions Reporting product malfunctions Update customer records in the database Follow up with customers to ensure their issues are resolved Share feedback from customers with internal teams Maintain a positive, empathetic and professional attitude towards customers Stay informed about our products and servicesProfile A successful 'Customer Service Representative' should have: Excellent German and English communication skills Experience working for a global manufacturer using German language skills Strong background in Customer Services SAP experience Problem-solving skills Ability to multitask Comfortable using computers Strong cust…
Customer Service Representative - German Speaking employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - German Speaking
✨Tip Number 1
Familiarize yourself with the industrial and manufacturing sector. Understanding the specific challenges and needs of customers in this field will help you provide better support and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss specific examples where you've successfully resolved customer issues, as this will showcase your ability to handle the demands of the role.
✨Tip Number 3
Highlight your experience with SAP or similar systems. If you have used these tools in previous roles, be ready to explain how they helped you manage customer records and improve service efficiency.
✨Tip Number 4
Demonstrate your passion for customer satisfaction. Share stories that illustrate your commitment to going above and beyond for customers, as this aligns perfectly with the company's customer-centric approach.
We think you need these skills to ace Customer Service Representative - German Speaking
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and any specific skills related to the industrial/manufacturing sector.
Highlight Language Skills: Since this position requires excellent German and English communication skills, emphasize your proficiency in both languages. Provide examples of how you've used these skills in previous roles, especially in customer service settings.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific examples from your past experiences where you successfully resolved customer issues. This will show that you can handle challenges effectively.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are particularly interested in working for this large-scale industrial firm and how you align with their customer-centric approach.
How to prepare for a job interview at Michael Page
✨Showcase Your Language Skills
Since this role requires excellent German and English communication skills, be prepared to demonstrate your proficiency in both languages during the interview. Practice common customer service scenarios in both languages to show your fluency.
✨Highlight Relevant Experience
Discuss your previous experience in customer service, especially if you have worked in a global manufacturing environment. Share specific examples of how you handled customer queries and resolved issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you successfully identified customer needs and provided appropriate solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with the Company
Research the company’s products and services, as well as their customer-centric approach. Being knowledgeable about the firm will help you answer questions confidently and show your genuine interest in the role.
