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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve inquiries for a seamless shopping experience.
- Company: Mid-sized personal care company committed to quality and consumer well-being.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Why this job: Join a thriving FMCG company and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
- Other info: Opportunity for career growth in a dynamic and collaborative setting.
The Customer Service Assistant supports direct-to-consumer operations by delivering exceptional service and resolving customer inquiries. This will be achieved by delivering outstanding customer support, building brand loyalty, and ensuring a seamless shopping experience for our customers.
This mid-sized company operates within the personal care industry, offering tailored solutions across grooming, skincare, and hygiene categories. Known for its commitment to quality and consumer well-being, the organisation values professionalism, innovation, and operational efficiency in all its global activities.
Responsibilities:
- Provide prompt and accurate responses to customer enquiries.
- Manage and process orders efficiently, ensuring delivery deadlines are met.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues effectively.
- Support the preparation of reports and documentation as required.
- Ensure compliance with company policies and procedures in all customer interactions.
- Identify opportunities to improve customer satisfaction and suggest solutions.
- Assist in coordinating with external stakeholders when necessary.
Profile:
- Previous experience in a customer service role, ideally within the FMCG industry.
- Must have experience with DTC platforms and tools.
- Strong attention to detail and accuracy.
- Excellent organisational and multitasking skills.
- Effective communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite.
- A customer-focused attitude and the ability to work effectively in a team environment.
- Support customer interactions across multiple channels with professionalism and care.
- German/French language speaking is desirable.
Job Offer:
- Competitive salary ranging from £25,000 to £30,000 per annum.
- 6-month Fixed-term contract opportunity.
- Hybrid working arrangement at a company based in Central London.
- Be part of a supportive and collaborative team environment.
If you are passionate about delivering exceptional customer service and are eager to contribute to a thriving FMCG company, apply today.
Customer Service Assistant employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service, especially within the FMCG industry. We want to see how your skills align with our commitment to quality and consumer well-being.
Showcase Your Communication Skills: Since effective communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally!
Highlight Your Organisational Skills: Mention any experience you have with managing orders or maintaining records. We value attention to detail and efficiency, so let us know how you've excelled in these areas in your previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Michael Page
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and recent news. Understanding their commitment to quality and consumer well-being will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you delivered exceptional customer service. Highlight situations where you resolved issues effectively or improved customer satisfaction, as this will demonstrate your capability in a similar role.
✨Be Ready for Role-Specific Questions
Expect questions related to DTC platforms and tools, as well as your organisational skills. Practise articulating how you manage orders and maintain accurate records, as these are crucial for the Customer Service Assistant position.
✨Communicate Clearly and Confidently
During the interview, focus on your communication skills. Speak clearly and confidently, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to ensure effective communication.
