Customer Service and Sales Admin

The role of Customer Service and Sales Admin involves supporting customer relations and sales operations with a focus on efficiency and accuracy. Based in Halifax, this temporary position is ideal for someone who enjoys working in a fast-paced environment.

Client Details

Michael Page are working in partnership with this fantastic organisation in the FMCG sector. The company is known for its dedication to delivering high-quality products and fostering a professional yet approachable work environment.

Description

• Manage inbound customer enquiries via email and phone, ensuring prompt and accurate responses.
• Process sales orders efficiently, liaising with internal teams to ensure timely dispatch.
• Maintain up-to-date records of customer interactions and sales data.
• Assist with stock management and monitor inventory levels to avoid shortages.
• Coordinate with the sales team to support promotional activities and campaigns.
• Resolve customer complaints professionally, aiming for positive outcomes wherever possible.
• Prepare reports summarising sales performance and customer feedback for the management team.
• Support other administrative tasks as required within the Customer Service department.

Profile

A successful Customer Service and Sales Admin should have:

• Previous experience in a customer service or sales support role, ideally within the FMCG industry.
• Strong organisational skills and attention to detail.
• Knowledge of Sage would be advantageous.
• Proficiency with Microsoft Office and familiarity with CRM systems.
• Excellent communication skills, both written and verbal.
• A problem-solving mindset and the ability to handle challenging situations calmly.
• A proactive approach to work and the ability to manage multiple tasks effectively.

Job Offer

• An hourly rate of 16.20
• 28 days of holiday entitlement during the contract period.
• A supportive and professional working environment
• The opportunity to gain experience within the FMCG industry.
• On site parking
• Permanent opportunity.