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- Tasks: Support clients through the remortgage process and handle various queries.
- Company: Join a reputable business in the legal field with a focus on training and development.
- Benefits: Enjoy a salary of £24,000+, monthly bonuses, hybrid working, and excellent office facilities.
- Why this job: This role offers a vibrant team culture and a structured career path with no weekend shifts.
- Qualifications: Previous customer service experience and exceptional communication skills are essential.
- Other info: Immediate interviews available; perfect for those transitioning from retail or hospitality.
The predicted salary is between 28800 - 33600 £ per year.
Are you currently working in hospitality or retail and looking to transfer those skills into an office based role? Or are you working in customer services at the moment and looking for a new challenge where you can further your career? Would you like to join a business that will provide you the best training and development plan? Then please apply now!
As a Customer Service Advisor you will be supporting clients going through the remortgage process. The role will be assisting with a range of queries along the way, ensuring service level agreements are met and the highest standard of client care is provided. You will be chasing up documentation and details required for the file and will be corresponding with banks and other third parties. The role will involve administration tasks such as processing documents and inputting data. You will be working in a volume environment towards deadlines set to enable the caseload to be completed as soon as possible.
Profile:
- Previous customer service experience from a range of backgrounds such as retail and hospitality
- Exceptional communication skills and a confident communicator over the telephone
- Passionate about customer services and delivering the best experience
- Good attention to detail and organisation
- An excellent team player
Job Offer:
- Salary of £24000+
- Monthly bonuses
- Reputable business within the legal field
- Full training provided and excellent support
- Structured career path
- Sponsorship of further qualifications
- Central Leeds
- No shift patterns or weekends
- Excellent benefits
- Hybrid working after training
- Superb offices and facilities
- Vibrant team and culture
- Immediate interview
Customer Service Advisor employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Highlight your transferable skills from hospitality or retail during the interview. Be ready to discuss specific examples of how you've handled customer queries and provided excellent service in those roles.
✨Tip Number 2
Familiarise yourself with the remortgage process and common queries that clients might have. This will show your proactive approach and genuine interest in the role, making you stand out as a candidate.
✨Tip Number 3
Demonstrate your communication skills by practising clear and confident responses to potential interview questions. Role-playing with a friend can help you articulate your thoughts better and reduce nerves.
✨Tip Number 4
Research StudySmarter and our values. Understanding our culture and what we stand for will allow you to align your answers with our mission, showing that you're not just looking for any job, but specifically want to be part of our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if it comes from hospitality or retail. Emphasise skills like communication, attention to detail, and teamwork, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that connects your previous experience to the responsibilities of a Customer Service Advisor. Mention your passion for delivering excellent customer service and how you can contribute to the company's success.
Showcase Relevant Skills: In your application, specifically mention any experience with administrative tasks, data processing, or working towards deadlines. This will demonstrate your ability to handle the volume environment described in the job profile.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Michael Page
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, whether it's from retail, hospitality, or any other field. Be prepared to discuss specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Communication Skills
As a Customer Service Advisor, exceptional communication is key. Practice articulating your thoughts clearly and confidently, especially over the phone. You might even want to do a mock interview with a friend to refine your delivery.
✨Emphasise Attention to Detail
Since the role involves processing documents and inputting data, be ready to discuss how you ensure accuracy in your work. Share examples of how you've maintained high standards in previous roles, particularly when working under pressure.
✨Express Your Passion for Customer Service
Let your enthusiasm for providing excellent customer service shine through. Talk about what motivates you to deliver the best experience for clients and how you can contribute positively to the team culture at the company.
