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- Tasks: Provide exceptional support to customers and resolve their queries effectively.
- Company: Up-and-coming organisation in the business services industry with a supportive culture.
- Benefits: Competitive salary, quarterly bonuses, hybrid remote work, and comprehensive benefits package.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Enjoy personal and professional growth opportunities in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent position is based near Oxford and requires a proactive and service-oriented approach to meet customer needs.
Our client is an up-scaling organisation within the business services industry, dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth.
Key responsibilities of the Customer Service Advisor include:
- Respond to customer queries via email, phone, and other communication channels in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Resolve customer complaints and provide appropriate solutions to ensure satisfaction.
- Assist customers with product or service information and guidance.
- Collaborate with internal teams to address and resolve customer issues effectively.
- Identify and escalate priority issues to the relevant departments when necessary.
- Contribute to improving customer service processes and practices.
- Provide updates and follow-ups to customers regarding the status of their enquiries.
The successful Customer Service Advisor should have:
- Previous experience in a customer service/client facing position is highly desirable.
- Strong communication skills, both verbal and written, to engage effectively with customers.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Confidence to make outbound calls with a strong telephone manner.
- A positive attitude and a commitment to delivering exceptional customer service.
Benefits for the Customer Service Advisor include:
- A competitive salary
- Quarterly bonus
- A supportive work environment with full training provided
- Opportunities for personal and professional growth
- A comprehensive benefits package
- Access to many company perks
- Free parking onsite
- Flexibility of working hybrid remote
Customer Service Advisor employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us articulate how we’d handle various situations during the interview.
✨Tip Number 3
Don’t forget to prepare questions for the interviewer! Asking about their customer service approach or team dynamics shows that we’re engaged and eager to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and showcase how your skills align with what we're looking for.
Show Off Your Communication Skills: Since strong communication is key for this position, use clear and concise language in your application. We want to see that you can engage effectively with customers right from the start!
Be Proactive: Demonstrate your proactive approach in your application. Mention any instances where you've gone above and beyond to resolve customer issues or improve processes. This will show us you're a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Michael Page
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss specific examples from your past experience where you successfully resolved a customer issue or improved a process. This will demonstrate your proactive approach and problem-solving skills.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions, showcasing your verbal and written communication abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s success.
