Customer Helpdesk Administrator

The following will be responsible for managing and coordinating services for clients, ensuring their needs are met efficiently and effectively. They act as a liaison between clients, service providers, and organisations, handling scheduling, communication, and administrative tasks. Key responsibilities include assessing client needs, developing service plans, maintaining records, and ensuring compliance with company policies and regulations Client Details The client we are working with are a reputable facilities management service firm who represents & have a large portfolio of both public & privatised clients across the NW, but more specifically, Manchester. The role will take present oversight over local property clients in order to streamline services & maintain the utmost standards. Description Key responsibilities will consist of: Assess client needs and develop appropriate service plans. Schedule and coordinate services between clients and providers. Act as the primary point of contact for clients, engineers, and service providers. Maintain accurate records, documentation, and reports. Ensure compliance with company policies, industry regulations, and legal requirements. Monitor service delivery to ensure quality and client satisfaction. Address client concerns, troubleshoot issues, and provide solutions. Collaborate with internal teams and external partners for seamless service delivery. Manage administrative tasks such…