At a Glance
- Tasks: Manage customer journeys and ensure smooth equipment onboarding and support.
- Company: Dynamic company in the industrial and manufacturing sector, based in Northwich.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to enhance processes and drive customer satisfaction.
- Why this job: Be the go-to person for customers and make their rental experience seamless.
- Qualifications: Strong communication skills and experience in customer service or operations.
The predicted salary is between 31500 - 38500 £ per year.
This role is responsible for managing the customer journey from the point of sale or rental agreement through to completion, ensuring machines are successfully onboarded, customers meet their operational responsibilities, and opportunities to maximise revenue and service support are identified and delivered throughout the hire lifecycle.
Client Details A company operating in the industrial and manufacturing industry, based in Northwich.
Description Act as the single point of contact for all queries and enquiries relating to sales, operations, finance, and customers.
Oversee and maintain the quality and consistency of the HDS (Hire, Demo and Stand-in) process.
Ensure the delivery and handover process is completed to a consistently high standard.
Implement and manage a robust process for daily and weekly machine checks while equipment is on hire, ensuring any issues are identified, escalated, and resolved promptly.
Oversee and enhance the accuracy and quality of invoicing, including agreed hire rates, overtime charges, damage costs, downtime, hire pauses, and off-hire records.
Oversee and continuously improve the machine inspection and reporting process to ensure accuracy, consistency, and compliance.
Manage the final invoicing process, ensuring all applicable damage charges are recovered in accordance with company terms and that customer expectations are effectively managed throughout the hire lifecycle.
Identify opportunities to e...
Customer Focused - Equipment Rental Lead employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Focused - Equipment Rental Lead
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Michael Page and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Michael Page!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Michael Page keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Focused - Equipment Rental Lead
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Michael Page:This is your chance to really connect with the team at Michael Page. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Michael Page
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Michael Page.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Michael Page that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Michael Page. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
