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For Companies At a Glance
- Tasks: Support customers with healthcare enquiries and ensure a seamless experience.
- Company: Join a reputable non-profit organisation in York dedicated to making a difference.
- Benefits: Enjoy free gym access, generous holiday allowance, and flexible working hours.
- Why this job: Be part of a supportive team culture with excellent training and career progression opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Immediate interviews available – apply now to kickstart your career!
Michael Page have partnered with a reputable Automotive Business in Morley to recruit for a permanent Customer Experience Advisor to start asap due to expansion!
This would be an exceptional opportunity for someone experienced with customer services looking for a business which will provide stability have lots of exciting plans for the year ahead and a company which offers excellent progression and development!
Immediate interview apply now!
Client Details
Michael Page have partnered with a reputable Automotive Business in Morley to recruit for a permanent Customer Experience Advisor to start asap due to expansion!
This would be an exceptional opportunity for someone experienced with customer services looking for a business which will provide stability have lots of exciting plans for the year ahead and a company which offers excellent progression and development!
Immediate interview apply now!
Description
As a Customer Experience Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy.
You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement.
The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met.
Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business.
Profile
Previous Contact Centre/Customer Service Experience
Able to work under pressure in a fast paced volume environment
Excellent communication skills and a confident telephone manner
Passionate about helping customers and delivering the best service
An excellent team player
Job Offer
Salary of 25000+ monthly bonuses+ reputable business within the Automotive Sector+ full training provided+ excellent progression and development opportunities+ growing business with lots of exciting plans for the year ahead+ central location in Leeds and easily accessible from surrounding Bradford areas+ free parking+ excellent benefits+ no shift patterns or weekends+ excellent facilities and offices+ great team and culture+ immediate interview and start
Customer Experience Advisor employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the non-profit sector and the specific services offered by the organisation. This knowledge will help you demonstrate your passion for their mission during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of phone interaction, consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your empathy and problem-solving abilities in your conversations with us. Think of examples from your past experiences where you successfully resolved customer issues or provided exceptional support.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in environments like retail or hospitality. Emphasise skills such as communication, empathy, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to provide solutions. Mention specific examples from your past experiences that demonstrate your skills and how they relate to the role of Customer Experience Advisor.
Highlight Relevant Skills: In your application, clearly outline your excellent telephone manner and strong communication skills. Use bullet points to make these stand out, as they are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Michael Page
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service experience during the interview. Whether it's from retail, hospitality, or any other field, share specific examples of how you've successfully handled customer queries and provided solutions.
✨Demonstrate Strong Communication Skills
Since the role involves a lot of telephone communication, practice articulating your thoughts clearly and confidently. Use active listening techniques to show that you understand the needs of the customer and can respond appropriately.
✨Emphasise Empathy and Problem-Solving Abilities
Prepare to discuss situations where you've had to empathise with customers and resolve their issues. This will demonstrate your ability to connect with customers on a personal level and find effective solutions to their problems.
✨Be a Team Player
The organisation values teamwork, so be ready to talk about your experiences working in a team environment. Share examples of how you've collaborated with colleagues to enhance customer experiences or improve processes.
