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For Companies At a Glance
- Tasks: Support customers with healthcare enquiries and process claims seamlessly.
- Company: Join a reputable non-profit organisation in York dedicated to making a difference.
- Benefits: Enjoy a salary of £26,000+, free gym access, generous holiday allowance, and flexible hours.
- Why this job: Be part of a supportive team culture with excellent training and career progression opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Immediate interviews available; part-time hours can be accommodated.
The predicted salary is between 15600 - 36400 £ per year.
Job Description
Customer Care Advisor employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the non-profit sector and the specific services offered by the organisation. Understanding their mission and values will help you connect with the interviewers and demonstrate your passion for helping others.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of phone interaction, consider role-playing common customer scenarios with a friend to enhance your confidence and ensure you can handle queries effectively.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Prepare examples from your past experiences where you successfully resolved customer issues, highlighting your empathy and understanding in those situations.
✨Tip Number 4
Emphasise your teamwork skills. The job requires collaboration with colleagues, so be ready to discuss how you've worked well in teams before and how you can contribute positively to the team culture at the organisation.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in environments like retail or hospitality. Emphasise skills such as communication, empathy, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to provide solutions. Mention specific examples from your past experiences that demonstrate your skills and how they relate to the role of a Customer Care Advisor.
Highlight Relevant Skills: In your application, clearly outline your excellent telephone manner and strong communication skills. Use bullet points to make these stand out, as they are crucial for the role.
Express Enthusiasm for the Role: Convey your excitement about the opportunity to work with a reputable non-profit organisation. Mention your eagerness to participate in their training programme and contribute positively to their team culture.
How to prepare for a job interview at Michael Page
✨Showcase Your Customer Service Experience
Make sure to highlight any previous customer service roles you've held, whether in retail, hospitality, or other sectors. Be prepared to discuss specific examples of how you handled customer queries and resolved issues.
✨Demonstrate Empathy and Understanding
Since the role requires a high level of empathy, think of instances where you went above and beyond to support a customer. Share these stories during your interview to illustrate your ability to connect with customers on a personal level.
✨Prepare for Common Scenarios
Anticipate questions related to problem-solving and handling difficult customers. Practise responses that showcase your ability to remain calm under pressure and find effective solutions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, training programmes, and opportunities for progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
