As a Complaints Executive in Manchester s financial services sector, you ll handle and manage a case load of customer complaints, ensuring they are resolved efficiently and in line with company policies. Your role will help maintain customer satisfaction and compliance by managing issues with care and professionalism. Client Details This opportunity is with a company in the financial services industry based in Manchester. Description Investigate and resolve customer complaints in a timely manner, ensuring adherence to internal policies and external regulations. Manage a personal caseload of regulated and unregulated complaints from receipt through to resolution, ensuring all complaints are handled fairly, consistently, and within required timescales. Conduct thorough and impartial investigations, reviewing customer interactions, account information, policies, procedures, and supporting evidence to determine appropriate outcomes. Draft clear, professional, and well-reasoned complaint responses, including Final Response Letters, ensuring compliance with FCA DISP requirements and internal standards. Deliver fair customer outcomes in line with FCA Consumer Duty principles and the organisation s customer-focused culture. Identify root causes, recurring complaint drivers, and emerging risks through detailed case reviews and complaint analysis. Escalate significant risks, systemic issues, and potential regulatory concerns to t...
Complaints Executive- FCA employer: Michael Page
ASDA is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. With a strong commitment to employee growth, ASDA provides numerous opportunities for professional development and advancement, alongside competitive salaries and comprehensive benefits. The hybrid working model allows for flexibility, making it an attractive workplace for those seeking meaningful and rewarding careers in one of the UK's leading retail brands.
