At a Glance
- Tasks: Lead community initiatives and enhance resident wellbeing at a vibrant retirement village.
- Company: Hartrigg Oaks, a lively retirement living community in York.
- Benefits: Competitive salary, flexible working, generous holiday, and wellness support.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while building strong community connections.
- Qualifications: Experience in housing services and community engagement; leadership skills are a plus.
The predicted salary is between 48211 - 48211 £ per year.
The Community and Partnerships Manager will play a key role in the co‑creation of services at Hartrigg Oaks Retirement Village, working collaboratively with residents, staff teams, and external partners to design and shape services that enhance wellbeing, independence and community life.
About the Role
Hartrigg Oaks is a vibrant retirement living community in New Earswick, York, comprising 152 bungalow homes across a 21 acre site and offering a café, restaurant, arts and craft room, gym and spa pool, hair salon, DIY workshop and more.
Responsibilities
- Operational Leadership: Lead and manage colleagues to deliver a reliable, responsive and respectful, person‑centred housing‑related service to all residents in line with current policies, procedures and legislation; lead and support resident and social events to encourage interaction and build community cohesion; lead on the development of the service and manage associated projects; lead on the review, updating and monitoring of risk assessments, business continuity plans and, where appropriate, Person Emergency Evacuation Plans; ensure contracted services are procured and monitored in line with JRHT's policies and procedures; ensure that all colleagues have regular one‑to‑one meetings and that any support and training needs are identified.
- Resident Services: Provide exceptional customer service to residents and motivate and lead on‑site colleagues; keep accurate records in line with JRHT's data strategy, regulations and retention periods; embed resident involvement and engagement through events, activities and feedback mechanisms; promote communal facilities, events and activities to maximise usage; maintain communal facilities safely and welcomingly; lead resident engagement to achieve high satisfaction and involvement; improve communication channels so every resident has a voice; work closely with residents to provide updates on operational matters and agree priorities for programmes and projects.
- Sales and Leasehold Management: Ensure Hartrigg Oaks operates effectively, sell empty properties in line with JRHT's policies and KPIs for void performance, occupancy rates and lease compliance; support the sales and marketing team in marketing, conveyancing and leasehold management; ensure operation meets regulatory, legislative and standard frameworks.
- Partnership Building: Act as the main point of contact for residents, address housing‑related concerns and collaborate with third‑party care providers and contractors; maintain networks with residents and the wider community to promote and manage Hartrigg Oaks; build and maintain relationships with external organisations, community groups, local services and stakeholders to enhance opportunities for residents; ensure compliance checks with contractors; identify and pursue partnership opportunities; support development of joint projects, initiatives and events that enrich community life.
Qualifications
- Strong track record of managing and delivering high‑quality, housing‑related services to customers, ideally within housing, retirement living or extra‑care environments.
- Qualified in CIH level 4 or willing to work towards this.
- Good understanding of resident satisfaction measures.
- Proven experience working across multiple functions or departments to achieve successful results for residents and the organisation.
- Proven experience leading teams across different locations and ensuring key KPIs and performance are achieved.
- Experience, knowledge and ability to listen to and consider the views of others to make informed decisions in complex resident environments.
- Experience in community development, engagement, partnerships or a similar role.
- Experience managing external contractor relationships and contract management, building partnerships that benefit residents and JRHT.
- Proven experience creating, monitoring and managing complex budgets.
- Experience, knowledge and understanding of compliance with all health and safety and other regulations and legislation in a retirement living and extra‑care environment.
- Competent user of Microsoft Office and social media.
Job Offer
- £48,211.80 salary
- Agile & flexible working model
- Excellent Pension Scheme with a 6 % employer contribution, plus Death in Service
- 33 days paid holiday, including bank holidays, with option to buy or sell more
- Wellbeing Hub, face‑to‑face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year
- Cost‑of‑living support with discounts and vouchers for 800+ retailers, utilities and supermarkets via the Rewards Portal
- Emergency Leave, Carers Leave and enhanced new‑parent and adoption pay
- Health Care Cash Plan and gym membership discounts
- Free on‑site parking, Season ticket Travel Loan and a Cycle‑to‑Work Scheme
Community And Partnerships Manager employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Community And Partnerships Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Michael Page.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Michael Page.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Michael Page.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Michael Page. Apply directly through us to stand out!
We think you need these skills to ace Community And Partnerships Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Michael Page. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Community And Partnerships Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Michael Page
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Michael Page. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
