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- Tasks: Manage overdue accounts by contacting clients and negotiating repayment plans.
- Company: Join a global financial institution known for innovative banking services and customer satisfaction.
- Benefits: Enjoy a hybrid work model, easy public transport access, and opportunities for professional development.
- Why this job: This role offers a chance to develop communication skills while making a positive impact on clients' financial situations.
- Qualifications: Strong communication, persistence, attention to detail, problem-solving skills, and financial acumen are essential.
- Other info: Ideal for those who thrive in challenging conversations and want to grow in the finance sector.
The predicted salary is between 36000 - 60000 £ per year.
Handle overdue accounts by contacting clients and negotiating repayment plans. Effective communication and persistence are crucial for success in this role.
The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.
Description:
- Contacting clients with overdue payments to discuss their financial situation.
- Negotiating repayment plans that are feasible for clients and beneficial for the company.
- Monitoring account status and updating records with payment activities.
- Collaborating with legal and compliance teams to handle complex cases.
- Providing excellent customer service while maintaining a firm stance on debt recovery.
- Ensuring compliance with financial regulations and company policies.
Profile:
- Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
- Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
- Attention to detail: Ensures accurate record-keeping and compliance with regulations.
- Problem-solving abilities: Finds creative solutions to help clients manage their debts.
- Customer service orientation: Balances firm debt recovery with excellent client support.
- Financial acumen: Understands financial products and regulatory requirements.
Job Offer:
- Easy access public transport
- Hybrid model - after 2 months
- Professional development
Collections Account Manager employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Account Manager
✨Tip Number 1
Brush up on your negotiation skills! Since this role involves discussing repayment plans with clients, practice how to approach difficult conversations. Role-playing scenarios with a friend can help you feel more confident.
✨Tip Number 2
Familiarise yourself with financial regulations and compliance standards. Understanding these will not only help you in the role but also show potential employers that you're serious about adhering to industry standards.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully managed client relationships in the past. Highlighting your ability to balance firmness with empathy can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the finance sector. Attend industry events or join online forums to connect with others who work in collections or account management. This can provide valuable insights and potentially lead to job referrals.
We think you need these skills to ace Collections Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong communication skills and experience in negotiating repayment plans. Use specific examples that demonstrate your persistence and resilience in challenging situations.
Craft a Compelling Cover Letter: In your cover letter, emphasise your problem-solving abilities and customer service orientation. Mention how you can balance firm debt recovery with excellent client support, showcasing your understanding of financial products.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed overdue accounts or dealt with clients in financial distress. Include metrics or achievements that illustrate your success in these areas.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your record-keeping skills are reflected in a polished and professional presentation of your documents.
How to prepare for a job interview at Michael Page
✨Showcase Your Communication Skills
Since strong communication is key for a Collections Account Manager, prepare to demonstrate your ability to negotiate and handle difficult conversations. Think of examples from your past experiences where you successfully resolved conflicts or negotiated terms.
✨Demonstrate Persistence and Resilience
This role requires managing rejection and maintaining a positive attitude. Be ready to discuss how you've dealt with setbacks in previous roles and how you stayed motivated to achieve your goals despite challenges.
✨Highlight Your Attention to Detail
Accuracy in record-keeping and compliance is crucial. Prepare to talk about your methods for ensuring detail-oriented work, perhaps by sharing specific instances where your attention to detail made a significant difference in your previous jobs.
✨Emphasise Problem-Solving Abilities
The ability to find creative solutions for clients is essential. Think of examples where you successfully helped someone manage their debts or overcome financial difficulties, showcasing your problem-solving skills and customer service orientation.
