At a Glance
- Tasks: Lead property repairs and maintenance services, ensuring high standards and efficiency.
- Company: Established social housing provider committed to resident satisfaction and service excellence.
- Benefits: Competitive salary, permanent leadership role, and ongoing professional development opportunities.
- Other info: Opportunity to shape service improvements and drive operational excellence.
- Why this job: Make a real impact on housing quality and resident satisfaction in a supportive environment.
- Qualifications: Experience in managing repairs services and strong leadership skills required.
The predicted salary is between 64938 - 68460 £ per year.
The Senior Repairs Manager will oversee the effective delivery of property repairs and maintenance services, ensuring high standards and efficiency. This role is ideal for someone with a strong background in property management and a focus on operational excellence.
Our client is a well-established social housing provider responsible for delivering housing and property services across a substantial residential portfolio. With a strong commitment to resident satisfaction, building safety, and service excellence, the organisation is investing in the continued improvement of its Property Services function. As a result, an exciting opportunity has arisen for an experienced Senior Repairs Manager to lead responsive repairs, voids, damp and mould, disrepair, contractor management, and direct labour operations.
This is a high-profile leadership role offering the opportunity to influence service delivery, drive operational performance, and make a tangible difference to residents' homes and communities.
Description- Lead the delivery of responsive repairs services, ensuring works are completed safely, efficiently, and within agreed service standards.
- Manage and develop in-house maintenance and repairs teams to maximise productivity, performance, and customer satisfaction.
- Oversee the management and resolution of damp and mould cases, ensuring a proactive and resident-focused approach.
- Lead the operational management of disrepair cases, working closely with surveyors and legal representatives where required.
- Drive performance across voids management, reducing turnaround times and improving re-let outcomes.
- Monitor and improve KPI performance, customer satisfaction, backlog management, and work-in-progress levels.
- Manage repairs and maintenance contractors, ensuring compliance with contractual obligations, service standards, and value-for-money objectives.
- Oversee operational budgets and support effective financial management across repairs services.
- Develop and implement service improvement initiatives to enhance performance and resident experience.
- Support emergency response arrangements and major incident management where required.
- Produce and present operational performance reports to senior stakeholders.
- Build strong working relationships with residents, contractors, consultants, and internal teams.
- Promote a culture of accountability, collaboration, health and safety, and continuous improvement.
- Significant experience managing responsive repairs services within a social housing environment.
- Experience leading operational teams, contractors, and frontline service delivery functions.
- Strong knowledge of repairs, maintenance, voids, damp and mould, and disrepair management.
- Experience managing budgets, operational performance, and service improvement programmes.
- Strong contractor and stakeholder management experience.
- Experience supporting audits, inspections, regulatory reviews, or assurance activities.
- Excellent communication and leadership skills.
- A customer-focused mindset with a passion for delivering quality housing services.
- Strong analytical, organisational, and problem-solving abilities.
- The ability to work effectively under pressure and manage competing priorities.
- Salary of £64,938 - £68,460
- Permanent leadership position
- Opportunity to manage a diverse repairs and maintenance operation
- Responsibility for responsive repairs, voids, damp & mould, disrepair, and contractor performance
- Significant stakeholder engagement across operational and senior leadership teams
- Opportunity to shape service improvements and drive operational excellence
- Supportive and collaborative working environment
- Ongoing professional development opportunities
- The chance to make a lasting impact on housing quality, resident satisfaction, and service performance
Senior Repairs Manager in City of London employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Manager in City of London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Michael Page.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Michael Page.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Michael Page.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Michael Page. Apply directly through us to stand out!
We think you need these skills to ace Senior Repairs Manager in City of London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Michael Page. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Repairs Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Michael Page
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Michael Page. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
