At a Glance
- Tasks: Lead a team to deliver top-notch facilities management and customer service.
- Company: Join a well-established public sector organisation focused on quality services.
- Benefits: Enjoy a competitive salary, job stability, and professional development opportunities.
- Other info: Collaborative environment with opportunities for career progression and impactful projects.
- Why this job: Make a real impact in facilities management while fostering a positive team culture.
- Qualifications: Experience in facilities management leadership and strong people management skills.
The predicted salary is between 40000 - 50000 € per year.
As Senior Facilities Manager, you will take ownership of both team leadership and customer service delivery, ensuring that occupiers, stakeholders, and visitors receive a best-in-class experience at all times. You will lead, inspire, and develop a team of Facilities Managers while embedding a strong service-led culture aligned to high operational and safety standards.
The role is with a well-established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high-quality services.
Key Responsibilities
- Customer Service & Stakeholder Engagement: Lead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded. Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery. Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience. Work closely with service partners to ensure service excellence through effective KPI and SLA management.
- Team Leadership & Development: Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team. Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression. Foster a positive, inclusive, and high-performing team culture, identifying and retaining key talent. Support recruitment activity, ensuring the attraction and onboarding of best-in-class FM professionals.
- Operational Leadership: Oversee day-to-day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites. Promote a safety-first culture, ensuring full compliance with health and safety and regulatory requirements. Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.
Profile: Proven experience in a Facilities Management leadership role, managing teams within a customer-facing environment. Strong people management skills, with the ability to motivate, coach, and develop teams. Passionate about delivering exceptional customer service and creating best-in-class environments. Excellent stakeholder management and communication skills. Solid understanding of FM operations, including compliance, service delivery, and contractor management. Relevant industry qualifications (IWFM, IOSH, NEBOSH or equivalent) desirable.
Job Offer: A competitive salary and benefits package. A permanent position within the public sector, offering job stability. Opportunities for professional development and career progression. Potential to work on impactful projects within facilities management. A supportive and collaborative company culture.
If you are ready to take the next step in your facilities management career, apply now to join this large organisation and make a meaningful impact in the public sector.
Senior FM in City of London employer: Michael Page
As a Senior Facilities Manager in this well-established public sector organisation, you will thrive in a supportive and collaborative work culture that prioritises employee development and job stability. With a focus on delivering high-quality services, you will have the opportunity to lead a dedicated team while working on impactful projects that enhance customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior FM in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for delivering exceptional customer service and leading teams effectively.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired and developed teams in the past. Highlight your ability to foster a positive, high-performing culture – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior FM in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the key responsibilities and skills mentioned in the job description. Highlight your experience in team leadership and customer service, as these are crucial for the Senior Facilities Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about facilities management and how you can contribute to our service-led culture. Share specific examples of how you've exceeded customer expectations in the past.
Showcase Your Leadership Skills:In your application, emphasise your experience in leading and developing teams. We want to see how you've motivated others and fostered a positive team culture in previous roles.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management, especially in a public sector context. Brush up on your knowledge of compliance, service delivery, and stakeholder engagement. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved customer service. This will demonstrate your ability to inspire and develop others, which is crucial for this Senior Facilities Manager position.
✨Engage with Customer Service Scenarios
Be ready to discuss how you would handle various customer service challenges. Think about how you can exceed customer expectations and build strong relationships with stakeholders. Showing that you have a proactive approach to service delivery will set you apart.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the company culture, their approach to continuous improvement, or how they measure success in facilities management. Asking questions shows your genuine interest in the role and helps you assess if it's the right fit for you.
