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- Tasks: Manage repairs, appointments, and compliance tasks to support residents and trades teams.
- Company: A resident-managed housing organisation focused on community services.
- Benefits: Competitive salary, 27 days annual leave, and opportunities for growth.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: Experience in admin roles, strong communication skills, and attention to detail.
- Other info: Convenient London location with excellent transport links.
The predicted salary is between 24000 - 28000 £ per year.
This is an excellent opportunity for an organised and proactive Repairs Administrator to join a resident-managed housing organisation delivering essential services to its local community. You'll help ensure repairs, appointments and compliance tasks run smoothly, supporting both residents and trades teams.
Our client is a long-established, resident-managed housing organisation providing services to thousands of people across its local area. With a strong community focus and a commitment to delivering high-quality, accessible services, they pride themselves on working collaboratively, supporting residents and continually improving how they operate.
Responsibilities:
- Log, track and manage all damp, mould and repairs cases using internal systems
- Coordinate appointments between residents, operatives, surveyors and contractors
- Administer invoices, documentation and compliance paperwork
- Raise repair orders and follow-on works based on inspection findings
- Support disrepair cases, post-inspections and administrative tasks
- Monitor contractor progress and follow up on outstanding works
- Keep accurate communication logs and ensure paperwork is up to date
- Schedule and prioritise repair jobs for both in-house operatives and contractors
- Apply correct schedule-of-rates codes to repair orders
- Liaise with residents to arrange appointments and resolve issues
- Monitor KPIs, support reporting and maintain trackers
- Occasionally cover reception and general admin duties
Profile:
- Experienced in admin roles, ideally within property, repairs or housing
- Understanding of repairs, maintenance and compliance processes
- Comfortable scheduling operatives and managing high volumes of requests
- Highly organised with exceptional attention to detail
- Excellent communication skills with confidence speaking to residents and contractors
- Proficient in Excel and office software
- Able to manage competing priorities and remain calm under pressure
- Team-focused, adaptable and committed to great customer service
- Knowledge of disrepair, compliance orders and schedule-of-rates (desirable)
Job Offer:
- FTE salary ranging from £33,000 to £34,400.
- Fixed-term contract with potential opportunities for growth.
- 27 days annual leave + bank holidays
- Opportunity to work within a supportive and focused team in the property sector.
- Convenient London location with access to excellent transport links.
- Chance to develop your skills within a professional environment.
Repairs Administrator - Housing in City of London employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator - Housing in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its community focus. Be ready to discuss how your skills in admin and repairs can contribute to their mission. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with residents and contractors, being clear and confident is key. Role-play common scenarios with a friend to get comfortable with the types of conversations you might have.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Repairs Administrator - Housing in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Administrator role. Highlight your experience in admin roles, especially within property or housing, and showcase your organisational skills. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since you'll be liaising with residents and contractors, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've successfully resolved an issue in the past.
Highlight Your Attention to Detail: As a Repairs Administrator, attention to detail is key! Make sure to mention any experiences where your meticulous nature helped prevent issues or improved processes. We love candidates who can keep everything running smoothly!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Make sure you understand the ins and outs of repairs administration. Familiarise yourself with common issues like damp and mould, and be ready to discuss how you would log and track these cases. Showing that you know the processes will impress your interviewers.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisation, prepare examples of how you've successfully managed multiple tasks or schedules in the past. Bring up specific instances where you coordinated appointments or handled high volumes of requests efficiently.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would liaise with residents and contractors. Consider role-playing with a friend to get comfortable with potential questions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle situations like a resident's complaint or a scheduling conflict. Prepare your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
