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- Tasks: Lead a dedicated team to enhance customer satisfaction and drive service excellence.
- Company: Global business in customer service with a focus on team growth.
- Benefits: Competitive salary, performance-based bonuses, and professional development opportunities.
- Why this job: Make a real impact in customer service while leading a passionate team.
- Qualifications: Proven experience in customer service leadership and strong communication skills.
- Other info: Permanent role based in London with great career advancement potential.
The predicted salary is between 40000 - 55000 £ per year.
A global business in customer service is seeking a Customer Service Manager to enhance customer satisfaction and lead a dedicated team in London. The ideal candidate will have proven experience in customer service leadership, excellent communication skills, and the ability to manage a team effectively. This permanent role offers a competitive salary of approximately £40,000-£55,000, performance-based bonuses, and opportunities for professional development.
Global Customer Service Manager — Lead, Grow, and Earn Bonus in City of London employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Service Manager — Lead, Grow, and Earn Bonus in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Global Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer satisfaction. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills effectively.
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples of how you've improved customer satisfaction or led a team to success. Numbers speak volumes, so if you can quantify your impact, do it!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you closer to landing that dream role!
We think you need these skills to ace Global Customer Service Manager — Lead, Grow, and Earn Bonus in City of London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and developed your team members in previous roles.
Communicate Clearly: Excellent communication is key in customer service. Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, we value clarity!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Michael Page
✨Know Your Customer Service Stuff
Make sure you brush up on the latest trends and best practices in customer service. Be ready to discuss your previous experiences and how they relate to enhancing customer satisfaction. This shows that you’re not just a manager, but a leader who’s passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to manage effectively and inspire others.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. You’ll want to convey your ideas clearly and confidently, especially since this role requires excellent communication. Consider doing mock interviews with a friend to refine your delivery.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and performance metrics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
