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- Tasks: Lead a dynamic customer service team to deliver exceptional service and drive improvements.
- Company: A leading banking organisation known for its customer-centric culture.
- Benefits: Competitive salary, permanent position, and a collaborative work environment.
- Why this job: Shape the future of customer operations and make a real impact in banking.
- Qualifications: Experience in banking or financial services and strong team management skills.
- Other info: Join a medium-sized organisation focused on professional excellence and innovation.
The predicted salary is between 40000 - 45000 ÂŁ per year.
Oversee a high‑performing customer service team within a leading banking organisation, ensuring exceptional service delivery across all customer touch points. This role requires strong leadership capabilities, effective problem‑solving, and confident decision‑making to drive team performance, maintain service excellence, and support continuous improvement across the function.
The client is a well‑established banking organisation known for its strong customer‑centric culture and commitment to service excellence. They offer a collaborative, fast‑paced environment where leaders are empowered to drive improvements and shape the future of their customer operations.
In this role you will:
- Lead and motivate the customer service team to consistently meet and exceed performance targets.
- Develop and execute initiatives that strengthen customer satisfaction and support long‑term retention.
- Monitor individual and team performance, providing regular coaching, guidance, and constructive feedback.
- Handle escalated customer issues promptly and professionally, ensuring effective resolution.
- Review service metrics and produce clear, insightful reports for senior management.
- Work closely with cross‑functional teams to optimise processes and enhance overall service delivery.
- Maintain strict adherence to company policies, regulatory requirements, and industry standards.
- Proactively identify areas for improvement and drive continuous development within the team.
To be considered you will have:
- Experience in a banking environment or similar financial services industry.
- Proven experience in team management within customer service or a similar role.
- Strong problem-solving and decision-making skills.
- A results-driven approach with a focus on customer satisfaction.
- Excellent communication and interpersonal skills.
- Proficiency in analysing data and preparing reports.
- Knowledge of the business services industry is desirable.
This role offers:
- Competitive salary ranging from ÂŁ40,000 to ÂŁ45,000 per annum.
- Permanently position in central London location.
- Be part of a medium-sized organisation with a focus on professional excellence.
- Work in a collaborative environment that values innovation and improvement.
If you are ready to take the next step in your career as a Customer Service Manager, we encourage you to apply today.
Customer Service Manager in City of London employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service excellence. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams and driven performance. Highlight any initiatives you've implemented that improved customer satisfaction – this will resonate well with potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our customer-centric culture.
We think you need these skills to ace Customer Service Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership capabilities and any relevant banking experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you’ve driven improvements in past roles. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in customer service. We want to see your decision-making process and how you’ve resolved issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Make sure you understand the banking industry and the specific customer service challenges it faces. Brush up on key metrics and trends in customer satisfaction, as well as any recent developments in the financial services sector.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to exceed targets or resolved conflicts effectively. Be ready to discuss your leadership style and how it aligns with the company's customer-centric culture.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle escalated customer issues. Prepare a few scenarios where you turned a negative experience into a positive one. Highlight your decision-making process and the outcomes of your actions.
✨Data-Driven Insights
Since the role involves analysing data and producing reports, be prepared to discuss how you've used data to drive improvements in customer service. Bring examples of metrics you've monitored and how they influenced your team's performance.
