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- Tasks: Support customers and manage logistics for a sustainable beauty brand.
- Company: Join a small, eco-friendly company dedicated to quality and service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a passionate team focused on improving customer experience.
- Why this job: Make a difference in the sustainable beauty sector while honing your skills.
- Qualifications: Experience in logistics and strong organisational skills required.
The role involves providing excellent support to customers and ensuring smooth communication across various channels. This permanent position is based in London and requires a detail-oriented individual who can manage customer inquiries efficiently.
This opportunity is with a small-sized organisation operating in the sustainable beauty sector, known for its commitment to delivering quality products and providing outstanding service to its customers.
Responsibilities:
- Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players.
- Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.
- Liaising with 3PLs, Sales team and customers regarding order queries.
- Dealing with stock issues effectively.
- Actively seeking improvement on logistics processes to reduce cost.
- Identifying and resolving shipping issues and creating best practice.
- Responsible for setting up and creating new lines with customers.
- Ad hoc activities to support Supply Chain and the wider team.
Profile:
- Knowledge of the logistics flow and process within an FMCG business.
- Strong organisational and time management skills.
- Analytical and accurate.
- Problem solving and 'can do' approach.
- Excellent knowledge and use of Microsoft Office applications - Word, Excel, PowerPoint and Outlook.
Job Offer: £28,000 - £31,000 (depending on the candidate).
Customer service coordinator/ Logistics Administrator in City of London employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service coordinator/ Logistics Administrator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in logistics or customer service. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in logistics or customer service settings.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer service coordinator/ Logistics Administrator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator/Logistics Administrator role. Highlight your experience in logistics and customer service, and don’t forget to mention any relevant skills like problem-solving and time management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the sustainable beauty sector and how your skills align with the company’s values. Keep it concise but engaging!
Show Off Your Tech Skills: Since Microsoft Dynamics experience is useful for this role, make sure to mention any relevant software skills you have. If you’re proficient in Microsoft Office applications, highlight that too – it’s a big plus!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Michael Page
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics processes, especially within the FMCG sector. Be ready to discuss how you've managed order flows and resolved stock issues in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in customer service or logistics before. Whether it’s dealing with shipping issues or improving processes, having specific anecdotes will demonstrate your 'can do' attitude and analytical skills.
✨Familiarise Yourself with Microsoft Dynamics
If you have experience with Microsoft Dynamics, be sure to highlight it during the interview. If not, take some time to learn the basics. Being able to discuss how you would use it in the role can set you apart from other candidates.
✨Communicate Clearly and Confidently
Since this role involves liaising with various teams and customers, practice your communication skills. Be clear and concise in your answers, and don’t hesitate to ask questions if you need clarification. This shows you're engaged and eager to ensure smooth communication.