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For Companies At a Glance
- Tasks: Handle inbound calls and provide friendly support for financial queries.
- Company: Reputable financial provider known for customer-focused solutions.
- Benefits: Permanent position, career growth, comprehensive training, and a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Strong communication skills and a positive attitude; previous experience is a plus.
- Other info: Convenient central location with great transport links.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Handle inbound calls within a supportive, mid‑sized team, providing confident and friendly assistance to customers across a wide range of financial queries. You will learn our products in depth, demonstrate resilience in a fast‑paced environment, and deliver an excellent phone experience with every interaction.
Client Details
Our client is a well‑established financial provider known for delivering reliable, customer‑focused banking solutions to individuals and small businesses. With a strong reputation for innovation and service excellence, they offer a supportive environment where employees can grow, develop, and make a real impact.
Description
You will be responsible for:
- Handling inbound customer calls, providing friendly and efficient support across a range of financial products and services.
- Resolving queries confidently by learning and applying product knowledge to deliver accurate information.
- Maintaining a professional phone manner, ensuring every customer receives a positive and reassuring experience.
- Working collaboratively within a mid‑sized team to meet service levels and contribute to a supportive team culture.
- Accurately logging customer interactions and following internal processes to ensure compliance and high-quality service.
- Managing challenging or complex situations with resilience, staying calm under pressure and finding effective solutions.
Profile
A successful Customer Service Officer should have:
- A confident and professional phone manner with the ability to build rapport quickly.
- Strong communication skills and the ability to explain information clearly to customers.
- Resilience and the ability to stay calm and solutions‑focused under pressure.
- A willingness to learn financial products and apply new knowledge to customer queries.
- Problem‑solving skills with a proactive approach to supporting customers.
- Good attention to detail and the ability to follow regulated processes accurately.
- A positive attitude and desire to contribute to a supportive team environment.
- Previous customer service experience (contact centre or face‑to‑face) is beneficial but not essential.
Job Offer
You will have:
- A permanent position with opportunities for career growth.
- A supportive and professional work environment within the financial services sector.
- Comprehensive training to excel in the role.
- Convenient central location with accessible transport links.
If you are enthusiastic about providing excellent customer service and eager to contribute to a reputable organisation, apply now to become a Customer Service Officer.
Locations
Customer Service Officer in City of London, London employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in City of London, London
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone manner! Since you'll be handling calls, try role-playing with a friend or family member. Focus on being friendly and professional, just like you'd want to be for a customer.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve handled tough situations. Be ready to share how you stayed calm and found solutions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Officer in City of London, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you can bring a friendly vibe to our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service. Whether it’s from a contact centre or face-to-face interactions, we want to know how your skills can help us deliver that excellent phone experience.
Demonstrate Resilience: In your application, share examples of how you've handled challenging situations in the past. We value resilience and want to see how you stay calm under pressure and find effective solutions for customers.
Follow Our Application Process: To make things easier for us both, apply directly through our website. This way, we can keep track of your application and ensure you’re considered for the role. Plus, it shows you’re keen on joining our supportive team!
How to prepare for a job interview at Michael Page
✨Know Your Products
Before the interview, take some time to familiarise yourself with the financial products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Phone Manner
Since the role involves handling inbound calls, practice speaking clearly and professionally. You might even want to do a mock call with a friend to get comfortable with maintaining a friendly tone while addressing customer queries.
✨Showcase Your Resilience
Be prepared to discuss how you've handled challenging situations in the past. Think of specific examples where you stayed calm under pressure and found effective solutions, as this is key for a Customer Service Officer.
✨Emphasise Teamwork
Highlight your ability to work collaboratively within a team. Share experiences where you contributed to a positive team culture or helped colleagues, as this aligns perfectly with the supportive environment they value.
