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- Tasks: Lead a dynamic customer service team to deliver exceptional service and drive performance.
- Company: Join a well-established banking organisation with a strong customer-centric culture.
- Benefits: Competitive salary, permanent position, and a collaborative work environment.
- Why this job: Shape the future of customer operations and make a real impact on customer satisfaction.
- Qualifications: Experience in banking or financial services, with strong leadership and problem-solving skills.
- Other info: Opportunity for professional excellence and continuous improvement in a fast-paced setting.
The predicted salary is between 34000 - 51000 £ per year.
Oversee a high‑performing customer service team within a leading banking organisation, ensuring exceptional service delivery across all customer touch points. This role requires strong leadership capabilities, effective problem‑solving, and confident decision‑making to drive team performance, maintain service excellence, and support continuous improvement across the function.
In this role you will:
- Lead and motivate the customer service team to consistently meet and exceed performance targets.
- Develop and execute initiatives that strengthen customer satisfaction and support long‑term retention.
- Monitor individual and team performance, providing regular coaching, guidance, and constructive feedback.
- Handle escalated customer issues promptly and professionally, ensuring effective resolution.
- Review service metrics and produce clear, insightful reports for senior management.
- Work closely with cross‑functional teams to optimise processes and enhance overall service delivery.
- Maintain strict adherence to company policies, regulatory requirements, and industry standards.
- Proactively identify areas for improvement and drive continuous development within the team.
To be considered you will have:
- Experience in a banking environment or similar financial services industry.
- Proven experience in team management within customer service or a similar role.
- Strong problem-solving and decision-making skills.
- A results-driven approach with a focus on customer satisfaction.
- Excellent communication and interpersonal skills.
- Proficiency in analysing data and preparing reports.
- Knowledge of the business services industry is desirable.
This role offers:
- Competitive salary ranging from £40,000 to £45,000 per annum.
- Permanent position in central London location.
- Be part of a medium-sized organisation with a focus on professional excellence.
- Work in a collaborative environment that values innovation and improvement.
If you are ready to take the next step in your career as a Customer Service Manager, we encourage you to apply today.
Locations
Customer Service Manager in City of London, London employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in City of London, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service excellence. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams and driven performance. Highlight any initiatives you've implemented that improved customer satisfaction – this will resonate well with potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our customer-centric culture.
We think you need these skills to ace Customer Service Manager in City of London, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in team management and customer service, and don’t forget to showcase any achievements that demonstrate your problem-solving skills and commitment to service excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past experiences that align with the job description, especially around leading teams and driving customer satisfaction.
Showcase Your Leadership Style: In your application, let us know about your leadership style. We want to see how you motivate teams and handle escalated issues. Share stories that illustrate your approach to coaching and developing team members to meet performance targets.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Michael Page
✨Know the Company Inside Out
Before your interview, make sure you research the banking organisation thoroughly. Understand their customer-centric culture, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, motivated staff, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of specific situations where you've handled escalated customer issues or improved service delivery. Be ready to discuss your thought process and the outcomes of your decisions.
✨Bring Data to the Table
Since the role involves analysing data and producing reports, be prepared to discuss how you've used metrics to drive performance in previous roles. Bring examples of reports you've created or insights you've derived from data analysis to showcase your analytical skills.
