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For Companies At a Glance
- Tasks: Assist customers with enquiries and resolve issues while delivering exceptional service.
- Company: Join a small, impactful Not For Profit organisation in Chester.
- Benefits: Weekly pay, immediate start, free parking, and a chance to make a difference.
- Other info: Opportunity for personal growth in a collaborative environment.
- Why this job: Be part of a team that values your contribution and supports the community.
- Qualifications: Strong communication skills and experience in customer service roles.
The predicted salary is between 22000 - 26000 £ per year.
This is an exciting opportunity for a Customer Service Advisor to play a vital role in delivering excellent support within the Not For Profit sector. Based in Chester, the role focuses on assisting customers efficiently and professionally while ensuring their needs are met.
Client Details
The organisation operates in the Not For Profit sector and is committed to providing exceptional services to its community. As a small-sized entity, it values collaboration and high-quality customer service to meet its objectives.
Description
- Respond promptly and effectively to customer enquiries via phone, email, or in person.
- Provide accurate information about the organisation's services and policies.
- Log and resolve customer complaints while maintaining a professional demeanour.
- Update and maintain customer records in the system with attention to detail.
- Collaborate with internal teams to address and resolve customer issues efficiently.
- Proactively identify and escalate complex issues to the appropriate departments.
- Deliver exceptional service that aligns with the organisation's values and mission.
- Support the team in achieving customer satisfaction goals within the Chester-based office.
Profile
- Strong communication and interpersonal skills.
- Proficiency in using customer service software and other relevant tools.
- An ability to handle challenging situations calmly and professionally.
- Attention to detail and strong organisational skills.
- A commitment to providing outstanding customer service within the Not For Profit sector.
- Experience in a customer-facing role, ideally in a similar environment.
Job Offer
- Weekly pay.
- Immediate start.
- Free on-site parking.
- A temporary position with the opportunity to make a meaningful impact.
- Work within a small-sized organisation that values your contribution.
- A convenient Chester location, accessible for local candidates.
If you are passionate about delivering excellent service and making a difference in the Not For Profit sector, we encourage you to apply for this Customer Service Advisor role today.
Customer Service Advisor in Chester employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the Not For Profit sector. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the organisation's mission and values so you can show how your skills align with their goals. Practise common interview questions and think of examples that highlight your customer service experience.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Service Advisor in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can contribute to our mission in the Not For Profit sector!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through!
Highlight Relevant Experience: If you've worked in customer service before, make sure to mention it! Share specific examples of how you've handled customer enquiries or resolved complaints, as this will show us you're ready for the challenges ahead.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at Michael Page
✨Know the Organisation Inside Out
Before your interview, take some time to research the Not For Profit sector and the specific organisation you're applying to. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in making a difference.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer enquiries or resolved complaints. This will highlight your ability to communicate professionally and efficiently.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples where you've dealt with challenging situations calmly and professionally. Prepare a few stories that showcase your problem-solving skills and attention to detail, as these are crucial for the role.
✨Emphasise Team Collaboration
Since the organisation values collaboration, be ready to discuss how you've worked with others in previous roles. Share instances where you’ve collaborated with internal teams to resolve issues or improve customer satisfaction. This will demonstrate that you’re a team player who aligns with their organisational culture.