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- Tasks: Oversee and improve operational processes in the insurance sector.
- Company: Medium-sized reinsurance organisation committed to excellence.
- Benefits: Competitive salary, comprehensive benefits package, and career growth.
- Why this job: Make a significant impact in a vital role within a respected organisation.
- Qualifications: Experience in bordereaux processing and managing service standards.
- Other info: Collaborative environment with opportunities for continuous improvement.
The predicted salary is between 47000 - 78000 £ per year.
The role of Operations Manager in the insurance sector is focused on overseeing and improving processes within the insurance and financial services industry. This position requires a skilled professional to ensure operational efficiency and compliance with relevant regulations.
Client Details: The employer is a medium-sized organisation within reinsurance, operating in the wider financial services industry. They are committed to delivering exceptional services and maintaining high standards of operational excellence.
Description: Support the implementation of strategic initiatives within the organisation. The Operations Manager is responsible for the day-to-day operation of the processes including onboarding new participants to the scheme, audit of participants' processes, bordereau management, analysis and management of underwriting and claims data as well as management of participant queries via our Service Desk.
Principal Responsibilities:
- Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met.
- Ensure accurate and complete processing of underwriting and claims bordereaux.
- Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants.
- Manage Operations Assistants, providing support and encouraging empowerment and growth.
- Support Operations Assistants in resolving complex queries from participants.
- Work with Systems & Data Analyst and IT Assurance & Business Resilience Manager to drive improvement of data quality to support the Operations Team and underpin the wider use of core data by other parts of the organisation.
- Drive and maintain continuous improvement.
- Review and support our processes and systems, seeking operational efficiencies and develop best practice.
- Lead new systems development work.
- Maintain strong working relationships with cross functional departments, participants and key operational vendors.
- Responsibility for maintaining and refining ingested data to distribute to the wider business when needed.
Risk Responsibilities: As an employee act as First Line of Defence to identify and manage risks, generate and review risk information, and to take appropriate actions to maintain the risk exposure within appetite. You are expected to foster a security-aware culture through your own actions and behaviour by exercising good judgment, being aware of Information Security risks, compliant with all policies (including but not limited to fair usage and information security), diligent in the completion of Information Security training, mindful of any suspicious activity and proactive in your response to it and immediate reporting of any concerns or issues to IT team.
Profile:
- Bordereaux processing experience and/or experience working with underwriting and claims data.
- An understanding of the claims process, preferably household property losses.
- Experience of managing service standards and customer-focused KPIs.
- Experience of working with internal stakeholders and third-party vendors in insurance.
- Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties.
- Ability to work to and meet tight and demanding deadlines.
- Ability to use Power Query and Power BI preferable.
- Ability to use SQL preferable.
Job Offer: Competitive salary of 55-65k per annum. Comprehensive benefits package to be determined. This is an exciting opportunity for an experienced Operations Manager to make a significant impact. Apply now to join a respected organisation in a vital role.
Operations Manager in Cheltenham employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the insurance sector, especially those who work in operations. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operational processes. Understand their key performance indicators and service level agreements. This will show that you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and improving processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Operations Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience with bordereaux processing and managing service standards, as these are key for us in the insurance sector.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved operational efficiency or managed complex queries in the past.
Showcase Relevant Skills: Don’t forget to mention your skills with Power Query, Power BI, and SQL if you have them! These tools are super important for the role, and we want to see how you can leverage them.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Michael Page
✨Know Your Numbers
Familiarise yourself with key metrics related to operational efficiency, such as Service Level Agreements and Key Performance Indicators. Being able to discuss how you've met or exceeded these in past roles will show your understanding of the insurance sector's demands.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've driven continuous improvement in previous positions. Highlight specific processes you’ve enhanced and the impact it had on operational efficiency. This will demonstrate your proactive approach to managing operations.
✨Build Relationships
Emphasise your ability to maintain strong working relationships with both internal stakeholders and external vendors. Be ready to share instances where collaboration led to successful outcomes, showcasing your interpersonal skills and teamwork.
✨Be Data Savvy
Brush up on your knowledge of data management tools like Power BI and SQL. If you have experience with bordereaux processing or claims data, be prepared to discuss how you’ve used data to inform decision-making and improve processes.
