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- Tasks: Manage IT systems, troubleshoot issues, and support staff across departments.
- Company: Reputable tech and telecoms company with a focused team.
- Benefits: Competitive salary, permanent role, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Strong IT knowledge, troubleshooting skills, and experience with Microsoft 365.
- Other info: 5 days onsite in Castleford with potential for career advancement.
We are looking for an experienced 2nd line IT Support to join a team within the technology and telecoms industry. This role involves managing IT systems and infrastructure to ensure smooth operations and support business needs effectively.
Client Details: The company is a reputable organisation within the technology and telecoms sector. It operates as a small-sized business, offering specialised services and solutions to its clients.
Description:
- Manage and maintain the organisation's IT systems and infrastructure.
- Monitor system performance and troubleshoot issues to minimise downtime.
- Ensure data security and implement necessary protocols and updates.
- Provide technical support and assistance to staff across departments.
- Oversee software and hardware installation, upgrades, and maintenance.
- Develop and maintain IT policies and documentation.
- Collaborate with external vendors for specialised IT services.
- Plan and implement IT projects to meet business objectives.
Profile: A successful 2nd line IT Support should have:
- Strong knowledge of IT systems, networks, and infrastructure.
- Experience with troubleshooting and resolving technical issues efficiently.
- Proven experience supporting Microsoft 365 environments (Azure, 365, Intune).
- Experience working on projects.
- Proficiency in managing data security and implementing updates.
- Ability to provide support and guidance to team members effectively.
- Familiarity with software and hardware installation and maintenance.
- Capability to manage IT projects from planning to execution.
- Excellent organisational and problem-solving skills.
Job Offer: Competitive salary ranging from £35,000 to £45,000 GBP. A permanent role within the technology and telecoms industry. 5 days onsite in Castleford. Opportunities to work in a small-sized organisation with a focused team. Potential for professional development and growth.
If you are an experienced 2nd line IT Support looking to grow your career in technology, we encourage you to apply for this exciting opportunity.
2nd line IT Support in Castleford employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line IT Support in Castleford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and telecoms industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved technical issues in the past, especially with Microsoft 365 and Azure.
✨Tip Number 3
Show off your project management skills! Be prepared to talk about any IT projects you've led or contributed to, highlighting your ability to plan and execute effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd line IT Support in Castleford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT systems and troubleshooting. We want to see how your skills match the requirements, so don’t be shy about showcasing your Microsoft 365 and Azure expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 2nd line IT Support role. Share specific examples of how you've managed IT projects or resolved technical issues in the past.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully tackled IT challenges. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our tech-savvy team!
How to prepare for a job interview at Michael Page
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems, networks, and infrastructure. Be ready to discuss your experience with troubleshooting technical issues, especially in Microsoft 365 environments. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved technical problems. Think about how you monitored system performance or implemented data security protocols. This will demonstrate your ability to handle challenges effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its services within the technology and telecoms sector. Understanding their business needs will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. Inquire about their current IT projects or how they collaborate with external vendors. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
