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- Tasks: Manage final stage debt collection accounts while providing top-notch customer service.
- Company: Join a well-established financial services organisation with a supportive work culture.
- Benefits: Competitive salary, generous pension scheme, private medical cover, and performance bonuses.
- Why this job: Make a real difference in customers' lives while developing your skills in finance.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
- Other info: Great opportunity for career growth in a dynamic team environment.
The predicted salary is between 26500 - 27500 £ per year.
This position involves managing final stage debt collection accounts while delivering excellent customer service within the financial services industry. The role is based in Nantgarw and requires a strong focus on accuracy, organisation, and effective communication.
Client Details
The employer is a well-established organisation within the financial services industry. As a medium-sized business, they provide a supportive work environment and a structured approach to their operations.
Description
- Handle customer accounts in the final stages of debt collection with professionalism and care.
- Maintain accurate records of customer interactions and actions taken.
- Ensure compliance with financial regulations and company policies.
- Communicate effectively with customers to find suitable resolutions for outstanding debts.
- Work collaboratively with internal teams to ensure a seamless customer experience.
- Provide support and guidance to customers regarding their financial obligations.
- Monitor and report on account progress to relevant stakeholders.
- Contribute to achieving team and company targets in debt resolution.
Profile
- Experience in customer service, preferably within financial services or debt collection.
- Strong communication and negotiation skills whilst being able to show empathy and understanding.
- Attention to detail and accuracy in managing customer accounts.
- Ability to work collaboratively within a team environment.
- Knowledge of regulatory requirements in the financial services industry.
- Proficiency in using relevant software and systems.
Job Offer
- Competitive salary ranging from 26,500 to 27,500.
- Generous pension scheme with company contributions up to 10%.
- Private medical cover with an option to include family members at a small charge.
- Bonus of 5.5% based on individual and company performance.
This is a fantastic opportunity to join a reputable company in Nantgarw within the financial services sector. If you are passionate about customer service and have the required skills, we encourage you to apply today!
Customer Accounts Advisor (Final Stage Debt Collection) in Cardiff employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Advisor (Final Stage Debt Collection) in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing with a friend or family member. Focus on how you can empathise with customers while resolving their issues.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out more about the team dynamics and how they handle debt collection challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Accounts Advisor (Final Stage Debt Collection) in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if it's within financial services or debt collection. We want to see how you've handled tough situations and provided excellent service to customers.
Be Detail-Oriented: Accuracy is key in this role, so emphasise your attention to detail in managing accounts. Share examples of how you've maintained accurate records or followed compliance regulations in your previous jobs.
Communicate Effectively: Since communication is a big part of the job, showcase your strong communication and negotiation skills. We love seeing how you can empathise with customers while still working towards resolutions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Before the interview, brush up on your knowledge of debt collection processes and financial regulations. Familiarise yourself with the company's values and how they approach customer service. This will show that you're genuinely interested in the role and understand the industry.
✨Showcase Your Communication Skills
Since effective communication is key for this position, prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to negotiate or empathise with a customer, and be ready to share those stories during the interview.
✨Attention to Detail is Crucial
Highlight your organisational skills by discussing how you manage records and ensure accuracy in your work. You might want to mention any specific tools or software you’ve used to keep track of customer accounts, as this will demonstrate your readiness for the role.
✨Team Player Mindset
This role requires collaboration with internal teams, so be prepared to talk about your experience working in a team environment. Share examples of how you’ve contributed to team goals or supported colleagues in achieving targets, which will show that you can fit into their supportive culture.
