At a Glance
- Tasks: Lead teams to enhance supporter experience and drive impactful change.
- Company: Join Alzheimer's Research UK, the leading dementia research charity.
- Benefits: Competitive salary, comprehensive benefits, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in the fight against dementia while growing your career.
- Qualifications: Experience in martech tools, team management, and fundraising compliance required.
The Head of Supporter Experience will lead two critical teams who all contribute to delivering Supporter Experience; the Supporter Operations function which includes both Supporter Relations & Fundraising Operations, and the Supporter Engagement & Journeys team.
If nothing changes, one in two of us will be directly affected by dementia - either by caring for someone with the condition, developing it ourselves, or both. As the UK's leading dementia research charity, Alzheimer's Research UK (ARUK) are determined to stop this from becoming a reality. They are working to revolutionise the way they treat, diagnose and prevent dementia. But they will not stop there. With your support, they will keep going until every person is free from the heartbreak of dementia. They are here to find a cure.
You will champion, design and oversee the implementation of a personal, relevant and tailored experience - either through direct responsibilities or through influence, coaching and inspiring colleagues across the organisation to ensure they are delivering on brand and supporter experience principles consistently across all supporter touch points and communications.
Key responsibilities include:
- Lead and own the Supporter Experience Transformation Programme, providing strategic leadership which enables the successful implementation and ongoing integration of the Supporter Experience strategy across the organisation to achieve its long-term goals.
- Develop a high performing Supporter Experience team, creating synergy and consistency across supporter relations, operations and supporter engagement (journeys and loyalty comms).
- Coach and inspire colleagues across the organisation, working collaboratively to embed supporter principles and journey frameworks to support the delivery of ARUK's objectives within time, money and voice, leading for a holistic and joined up experience, and moving away from product/audience silos.
- You will be responsible for ensuring Fundraising Operations are integrated, automated, compliant and efficient, not just within your own teams, but also across all of fundraising, marketing, communications and engagement.
- Lead the Supporter Experience team, ensuring clarity of team purpose and vision, and driving high performance at all levels, and ensure the team is structured effectively for high performance and delivery of growth plans.
Profile
A successful Head of Supporter Experience should have:
- Significant experience of martech tools and the design and implementation of supporter/customer journeys within these tools.
- Experience of successfully managing teams through change and transformation.
- Experience of driving a high-performance culture through clear accountabilities, objective setting, performance management, coaching, feedback, and development.
- Demonstrates high levels of knowledge and practical implementation of fundraising/marketing compliance.
- Exceptional leadership and influencing skills, with the ability to build strong relationships with senior stakeholders and motivate cross-functional teams.
- Experience of audience insight and segmentation principles and use of data and CRM systems to develop supporter journeys and measure and evaluate success.
- Experience of Salesforce, Marketing Cloud and Data 360 would be an advantage.
- Ambitious, innovative, creative, target-driven and self-motivated.
Job Offer
Competitive salary £70,000. Comprehensive benefits package. Opportunities to make a significant impact with a leading UK charity. Supportive and collaborative work environment in Cambridge. Hybrid and flexible working. Permanent position offering stability and career growth potential.
If you are ready to take on this exciting Head of Supporter Experience role, apply today.
Head of Supporter Experience in Cambridge employer: Michael Page
Alzheimer's Research UK is an exceptional employer, offering a supportive and collaborative work environment in Cambridge where you can make a significant impact in the fight against dementia. With a competitive salary and comprehensive benefits package, employees are encouraged to grow and thrive through hybrid and flexible working arrangements, fostering a culture of innovation and high performance. Join us in revolutionising dementia research while enjoying meaningful career development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Supporter Experience in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Alzheimer’s Research UK. A friendly chat can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by understanding their mission inside out. Show them you’re not just another candidate; you’re passionate about revolutionising dementia care and supporter experiences.
✨Tip Number 3
Practice your storytelling skills. Be ready to share how your past experiences align with their goals, especially around leading teams and driving high performance. Make it personal!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Supporter Experience in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supporter engagement and operations. We want to see how your skills align with our mission at Alzheimer’s Research UK!
Showcase Your Leadership Skills:As a Head of Supporter Experience, you'll need to demonstrate your ability to lead teams through change. Share specific examples of how you've inspired and coached others to achieve high performance.
Highlight Your Martech Experience:We’re keen on candidates who have hands-on experience with martech tools. Be sure to mention any relevant systems you've worked with, especially Salesforce or Marketing Cloud, as they’ll give you an edge!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Michael Page
✨Know the Mission
Before your interview, dive deep into Alzheimer’s Research UK’s mission and values. Understand how they aim to revolutionise dementia treatment and prevention. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams through change and transformation. Be ready to discuss specific strategies you've used to drive high performance and how you’ve inspired others to embrace new processes.
✨Familiarise Yourself with Martech Tools
Since the role requires significant experience with martech tools, brush up on your knowledge of Salesforce, Marketing Cloud, and Data 360. Be prepared to discuss how you’ve used these tools to design and implement supporter journeys effectively.
✨Engage with Audience Insights
Think about how you’ve used audience insights and segmentation principles in your previous roles. Prepare to share examples of how data has informed your decisions and improved supporter engagement, as this is crucial for the Head of Supporter Experience position.
