Contact Centre Operations Manager Leading UK Brand 6 Months FTC (could be longer) £60,000 Immediate start required Burton-on-trent 2/3 days per weekClient Details Our Client is an industry leading business in the retail / FMCG & Hospitality sector. Following a period of transformation, they are looking for a Contact Centre Operations Manager to join them at their Offices in Burton-on-Trent Description Manage the day-to-day operation of the contact centre to maintain a reliable customer service. Create implement and embed new processes that align with business needs and improve operations efficiency Undertake a full review of current SOP's and make improvements where deemed necessary Create process workflows to support the internal team and wider business Work Cross functionally with key departments to ensure the team deliver a consistent service Review contact centre performance and use findings to improve service delivery. Work with Customer Service colleagues to maintain clear processes for handling customer queries. Coordinate resources across the contact centre to support consistent service levels. Resolve operational escalations and ensure customer issues are handled appropriately..Profile Experience leading a contact centre or complex operation Strong process mapping experience Ability to motivate and inspire a team Extensive stakeholder management across all levelsJob Offer 6 Months FTC (could be longer) Salary of £57,000 to £60,000, dependent on the level of experience. Immediate start required Burton-on-Trent 50% of time - 2 / 3 days per week
Contact Centre Operations Manager - 6 Month FTC in Burton upon Trent employer: Michael Page
ASDA is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. With a strong commitment to employee growth, ASDA provides numerous opportunities for professional development and advancement, alongside competitive salaries and comprehensive benefits. The hybrid working model allows for flexibility, making it an attractive workplace for those seeking meaningful and rewarding careers in one of the UK's leading retail brands.
