At a Glance
- Tasks: Lead transformative projects to enhance colleague experience and drive organisational change.
- Company: Values-led NFP organisation focused on people and culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and team development.
- Why this job: Make a real impact on organisational effectiveness and empower teams to thrive.
- Qualifications: Experience in OD, capability, and change roles with strong stakeholder influencing skills.
This is a senior Organisational Development role focused on leading capability, performance and transformation initiatives that drive business-wide change and improve colleague experience. Working closely with senior stakeholders, you'll deliver strategic OD projects, embed leadership and management capability programmes, and use insight-led approaches to shape organisational effectiveness.
Our client is a well-established, values-led NFP organisation undergoing a period of significant transformation and investment in its people agenda. With a strong focus on capability, performance and colleague experience, they are committed to building an inclusive, high-performing culture where leaders and teams are empowered to thrive.
Operating within a complex and evolving environment, the business offers the opportunity to work on impactful organisation-wide initiatives spanning transformation, culture, leadership development and organisational effectiveness. This is a business where the people function is highly valued, providing genuine opportunity to influence strategic decision-making and shape long-term organisational success.
Description
- Lead organisational development, capability and performance projects from initial diagnosis through to implementation and evaluation.
- Drive the ongoing development and embedding of the organisation's leadership and manager development programmes.
- Partner with senior leaders to identify capability gaps and deliver strategic people solutions aligned to business objectives.
- Lead and support large-scale organisational change, transformation and Target Operating Model initiatives.
- Design and implement culture, values and behavioural change programmes that support organisational effectiveness.
- Use employee feedback, engagement data and organisational insights to shape interventions and measure impact.
- Develop and enhance performance and capability frameworks to improve individual and organisational performance.
- Provide expert organisational development advice, coaching and challenge to stakeholders across all levels of the business.
- Lead multiple projects simultaneously, ensuring delivery against objectives, timelines and business priorities.
- Line manage and develop team members, driving high performance and supporting ongoing capability growth.
- Collaborate with HR and business leaders to support workforce planning, organisational design and change management activity.
- Evaluate the effectiveness of people initiatives and make evidence-based recommendations for continuous improvement.
Profile
- Proven experience in Organisational Development, Capability, Culture or Change roles within a complex organisation.
- Strong track record of leading business-wide people initiatives and transformation programmes.
- Confident influencing and constructively challenging senior stakeholders.
- Experience using data and insight to shape decisions and measure impact.
- Previous line management experience with a focus on developing high-performing teams.
- Commercially minded, credible and able to balance strategic thinking with hands-on delivery.
Job Offer
Permanent Customer Experience Partner position based in Bradford. Salary of £43,200 to £52,800 dependent on the level of experience. Benefits to be confirmed.
If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Customer Experience Partner in Bradford employer: Michael Page
ASDA is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. With a strong commitment to employee growth, ASDA provides numerous opportunities for professional development and advancement, alongside competitive salaries and comprehensive benefits. The hybrid working model allows for flexibility, making it an attractive workplace for those seeking meaningful and rewarding careers in one of the UK's leading retail brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Partner in Bradford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Michael Page!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Michael Page.
We think you need these skills to ace Customer Experience Partner in Bradford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Michael Page. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Michael Page and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Michael Page. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Michael Page's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Michael Page
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Michael Page.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Michael Page will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Michael Page and how you would contribute to adapting HR strategies.
