At a Glance
- Tasks: Assist students with accommodation queries and convert leads into bookings.
- Company: Dynamic property business in Nottingham, focused on student accommodation.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Potential for permanent role and career growth in a vibrant city.
- Why this job: Make a real impact on student experiences while developing your sales skills.
- Qualifications: Experience in customer service or sales, strong communication skills.
The predicted salary is between 26500 - 26500 £ per year.
Our client, a property business based in Nottingham, are looking for an outgoing and chatty candidate initially for a 6 month fixed term contract. This will very likely turn into a permanent role.
Client Details
Our client is an accommodations company affiliated with higher education. They are a large, fast paced company who pride themselves on being a great employer. This is an office based role throughout the summer, but from October onwards it becomes hybrid (2 days office 3 days home).
Description
- Assist in delivering student facing sales and administration activity from re-applicant accommodation enquiry through to departure.
- Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team's monthly reporting requirements.
- Support sales activity by utilising the CRM system to convert warm leads into confirmed bookings; maintain and analyse sales dashboards, and proactively conduct outbound sales calls to drive occupancy targets.
- Coordinate and schedule viewing appointments, delivering high-quality show rounds and room viewings to prospective residents, ensuring an excellent customer experience throughout.
- Provide first response to all student enquiries including tenancy references, proof of residency queries and early arrival enquiries.
- Provide support to the student room allocations process as required.
- Attendance at Open days, intake and recruitment events as required with ad hoc weekend requirements.
Profile
A successful Customer Service & Sales Consultant (Accommodation) should have:
- Previous experience in customer service or sales within the property industry is highly advantageous.
- Strong communication and problem-solving skills to effectively address client needs.
- Proficiency in using CRM systems or similar software for managing bookings and customer interactions.
- The ability to work collaboratively in a team-oriented environment.
- A customer-focused mindset with an eye for detail and accuracy.
Job Offer
A fixed-term contract with a competitive salary ranging from £26,000 to £27,000 per annum. Opportunities to work in the vibrant city of Nottingham within the property industry. Engage in a role that offers variety and the chance to make a real impact on customer satisfaction. Join a supportive team environment with a clear focus on achieving shared goals.
If you are ready to take the next step in your career as a Customer Service & Sales Consultant (Accommodation), we encourage you to apply now.
