At a Glance
- Tasks: Be the go-to person for B2B customers, handling enquiries and ensuring smooth service.
- Company: Respected telecoms provider known for tailored solutions and strong customer relationships.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and develop your skills.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Service Executive, you will be the first point of contact for B2B customers, ensuring a seamless experience across enquiries, orders, and ongoing account support.
This is a varied role blending customer service, coordination, and relationship management.
Client Details Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises.
Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.
Description Key responsibilities include: Handling inbound customer enquiries via phone and email Managing and resolving queries relating to telecoms services, billing, and accounts Supporting customers through the onboarding and installation process Liaising with internal teams (technical, sales, operations) to resolve issues efficiently Maintaining accurate records on CRM systems Proactively following up with customers to ensure satisfaction and retention Identifying opportunities to upsell or introduce additional services where appropriate Profile We re looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment.
You will ideally have: Previous experience in a Customer Service Executive, Advisor, or Account S...
B2B Customer Service Executive employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
