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For Companies At a Glance
- Tasks: Support key business systems and collaborate on IT projects using cloud technologies.
- Company: Join a reputable housing association managing homes across England.
- Benefits: Enjoy flexible working hours, generous leave, and employer contributions to your pension.
- Why this job: Be part of a dynamic team driving IT strategy and making a real impact.
- Qualifications: Experience in application support and knowledge of PowerShell and SQL is preferred.
- Other info: Work in a hybrid model with office days required 1-2 times a week.
As an Application Support IT Engineer, you'll support key business systems (Capita Housing, SUN Finance, SharePoint EDMS) and work with cloud technologies like Azure and Office365. You'll provide day-to-day support, use tools like PowerShell, and assist with IT projects, system development, integration, and cybersecurity. Collaboration with the IT team is key to delivering projects and driving IT strategy.
Manage the technology infrastructure, including cloud and physical equipment, storage, wide area network (WAN) with internet connectivity, unified communications (fixed and mobile telephony), local area networks (wired and wireless), firewalls, security applications, operating systems, and email systems. Maintain infrastructure by applying structured methods to address both routine and complex issues. Perform testing, troubleshooting, and issue analysis using the correct tools and techniques in accordance with company guidelines, while securing necessary logistical support. Conduct trend analysis to ensure optimal infrastructure performance in line with capacity and demand, and suggest improvements for continuous optimization. Ensure the infrastructure remains secure and adheres to Cyber Security best practices. Configure cloud systems, managing capacity and optimizing usage. Collaborate with vendors and suppliers to ensure clear understanding of infrastructure developments and manage upgrades effectively, ensuring compliance with contracts. Oversee user account management on systems like Active Directory, SharePoint, Teams, and Office 365. Oversee technical projects within the ICT plan and provide IT support for other business projects requiring IT input. Assist the Service Desk in resolving issues and ensure staff receive proper training, support, and guidance to address problems at the first point of contact. Ensure infrastructure changes follow proper change control procedures and are fully tested and documented before implementation. Help maintain IT Architecture documentation. Contribute to expanding and maintaining the IT knowledge base and promote knowledge sharing across the IT department and the wider business.
Profile
- Experienced in application support, vendor management, and project management
- Strong foundation in application support with the ability to work independently
- Knowledge of PowerShell, Exchange, and Progress 4GL
- SQL knowledge is desirable
Working Locations: Workington, Carlisle, and Newcastle - candidates must be within a commutable distance and available to go into the office at least 1-2 days a week.
Job Offer
- 36.25 hours per week with flexi scheme in place
- SHPS Defined Contribution Scheme Employer contributions up to 8%
- Life Assurance (4x annual salary)
- 25 days per year plus bank holidays
- Up to 13 days 'flexi leave' (discretionary) per year in addition to annual leave
- Induction programme and ongoing personal development
Application Support - Hybrid (Workington/Carlisle/Newcastle) employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support - Hybrid (Workington/Carlisle/Newcastle)
✨Tip Number 1
Familiarise yourself with the key business systems mentioned in the job description, such as Capita Housing and SUN Finance. Understanding these platforms will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your PowerShell skills, as it's a crucial tool for this position. Consider working on small projects or scripts that showcase your ability to automate tasks and troubleshoot issues effectively.
✨Tip Number 3
Network with professionals in the IT support field, especially those who have experience with cloud technologies like Azure and Office365. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with vendor management and project management during the interview. Be ready to share specific examples of how you've successfully collaborated with vendors or led IT projects in the past.
We think you need these skills to ace Application Support - Hybrid (Workington/Carlisle/Newcastle)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, particularly with technologies mentioned in the job description like PowerShell, Azure, and Office 365. Use specific examples to demonstrate your skills in troubleshooting and project management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description. Be sure to include your understanding of cybersecurity best practices and your ability to work collaboratively within an IT team.
Showcase Relevant Skills: When filling out your application, emphasise your technical skills, especially those related to cloud technologies and infrastructure management. If you have experience with SQL or vendor management, make sure to highlight that as well.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for an IT role.
How to prepare for a job interview at Michael Page
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as PowerShell, Azure, and Office 365. Be prepared to discuss how you've used these tools in previous roles and any relevant projects you've worked on.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and issue analysis, be ready to share examples of complex problems you've solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
✨Emphasise Collaboration Skills
Collaboration is key in this role, so be sure to discuss your experience working within a team. Share examples of how you've successfully collaborated with colleagues or vendors to achieve project goals or resolve issues.
✨Prepare for Cybersecurity Questions
Given the importance of cybersecurity in this position, brush up on best practices and be ready to discuss how you've ensured security in previous roles. This could include your approach to managing user accounts or implementing change control procedures.
