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- Tasks: Lead and innovate loyalty programmes while diving deep into customer insights.
- Company: Join a leading MNC in the Entertainment industry.
- Benefits: Excellent compensation, growth prospects, and a dynamic work environment.
- Why this job: Make a real impact on customer loyalty strategies and drive business success.
- Qualifications: MBA with 2-6 years of experience in data analysis and customer insights.
- Other info: Collaborative culture with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Opportunity to work in a leading MNC with excellent compensation and growth prospects.
About Our Client: Leading MNC in the Entertainment space.
Job Description:
- Manage the design and execution of the existing loyalty programme whilst looking for opportunities to strategically develop and grow.
- Deep dive into the customer database to glean insights that can be applied to drive the business.
- Develop customer strategies in order to improve customer data capture and optimise RFM, ATV and Customer Lifetime Value.
- Lead the design, execution and delivery of different disciplined testing approaches and strict campaign measurement methodology, including design and management of control groups within the allocated budget.
- Manage segmentation, targeting and the build of personalization capabilities and work closely with General Managers of the Box Office to identify retention drivers and potential churn reasons.
- Develop and implement competitive loyalty slabs by optimising the cost involved, develop the burn experience.
- Responsible for loyalty program and other customer-related technology in-cinema, working closely with Cinema managers in order to meet the required KPIs.
- Maintain site level competition and pricing data and assist in presenting weekly, monthly, and quarterly results of Box Office Function.
The Successful Applicant:
- MBA with 2 to 6 years of experience as a Business Analyst with deep proficiency in SQL, Python, Power Bi experience is mandatory.
- Experience of working with large data sets, analysing and presenting data to drive decision making and providing actionable insights to leadership is a mandatory requirement.
Loyalty Manager | MBA Only | 3-6 years in Addlestone employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Manager | MBA Only | 3-6 years in Addlestone
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at MNCs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its loyalty programmes. Show us you know your stuff and can bring fresh ideas to the table. Tailor your examples to highlight your experience with data analysis and customer strategies.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience with SQL and Python.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Loyalty Manager | MBA Only | 3-6 years in Addlestone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Loyalty Manager role. Highlight your experience with customer data analysis and loyalty programmes, as well as any relevant skills in SQL and Python. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about loyalty programmes and how your MBA has prepared you for this role. Be sure to mention specific experiences that demonstrate your ability to drive customer engagement.
Showcase Your Analytical Skills: Since this role involves deep diving into customer databases, make sure to showcase your analytical skills. Include examples of how you've used data to inform decisions or improve processes in previous roles. We love seeing numbers and results!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Michael Page
✨Know Your Numbers
As a Loyalty Manager, you'll be diving deep into customer data. Brush up on your SQL and Python skills before the interview. Be ready to discuss how you've used data to drive decisions in past roles, and think of specific examples that showcase your analytical prowess.
✨Understand the Loyalty Landscape
Familiarise yourself with current trends in loyalty programmes, especially within the entertainment sector. Research the company's existing loyalty programme and come prepared with ideas on how you could enhance it. This shows initiative and a genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to customer retention and loyalty strategies. Practice articulating your thought process clearly and logically. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Showcase Your Collaboration Skills
You'll be working closely with various teams, including cinema managers and general managers. Prepare examples that highlight your ability to collaborate and communicate effectively across departments. Emphasise any experience you have in managing cross-functional projects or campaigns.