9 Month FTC Customer Service Advisor

An exciting opportunity has arisen for a dedicated 9 Month FTC Customer Service Advisor in the insurance industry, based in . Burgess Hill. The ideal candidate will be responsible for providing top-notch service to customers, handling enquiries and resolving issues promptly. Client Details Our client is a medium-sized insurance company specialising in providing comprehensive coverage around the world. With a strong focus on customer care, they have built a reputation for delivering superior service to their global clientele. Description The 9 Month FTC Customer Service Advisor responsibilities are: Provide exceptional customer service via phone, email, and live chat. Handle customer enquiries about policies and services promptly and accurately. Resolve complaints and issues to the customer's satisfaction. Collaborate effectively with the customer service team to meet and exceed targets. Proactively identify opportunities to improve customer experience. Maintain accurate and timely records of customer interactions. Stay up-to-date with all the products and services offered by the company. Participate in regular training and development sessions.Profile A successful 9 Month FTC Customer Service Advisor should have: Proven experience in a customer service role, ideally in the insurance industry. Excellent communication skills, both written and verbal. The ability to work collaboratively within a team environment. A proactive approach to proble…