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For Companies At a Glance
- Tasks: Assist customers with queries and provide solutions in a professional manner.
- Company: Dynamic company based in Winchester, focused on customer satisfaction.
- Benefits: Competitive salary, permanent position, and opportunities for growth.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Exciting environment with room for personal and professional development.
The predicted salary is between 27000 - 29000 £ per year.
Permanent, Winchester
£27,000 - £29,000 per annum
About Our Client
Our client is based in Winchester and due to a busy period and various ongoing projects, the Customer Service team is looking for additional support.
Job Description
- Assist customers with queries, ensuring their concerns are resolved promptly and professionally.
- Provide accurate information about their products and services.
- Manage customer accounts, including updates and record-keeping.
- Handle incoming calls and emails with a customer-focused approach.
- Identify customer needs and offer suitable solutions or recommendations.
- Collaborate with team members to maintain high service standards.
- Ensure compliance with industry regulations and company policies.
- Contribute to the continuous improvement of customer service processes.
The Successful Applicant
In order to be considered for the Customer Service Agent vacancy you must be able to do most, if not all of the above.
What’s on Offer
- Competitive salary ranging from £27,000 to £29,000 per annum.
- Permanant position.
- Opportunities for professional growth and development.
- A supportive and professional working environment.
If you are ready to take the next step in your career as a Customer Service Agent, apply now to join this rewarding role!
Customer Service Agent in Winchester employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Winchester
✨Tip Number 1
First things first, make sure you know the company inside out. Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to help customers!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios with a friend or family member. This will help you think on your feet and come up with solutions quickly, just like you would in the job.
✨Tip Number 3
When you get that interview, don’t forget to highlight your teamwork skills. Customer service is all about collaboration, so share examples of how you've worked well with others to solve problems or improve processes.
✨Tip Number 4
Finally, apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Agent in Winchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your experience in handling customer queries and managing accounts, as this will show us you’re a great fit for the team.
Showcase Your Communication Skills: Since you'll be dealing with customers daily, it’s essential to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Team Collaboration: We love team players! Mention any experiences where you’ve worked collaboratively to solve problems or improve processes. This will help us see how you can contribute to maintaining high service standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Michael Page (UK)
✨Know the Company Inside Out
Before your interview, do some digging into the company’s values, mission, and recent projects. This will not only help you understand their culture but also allow you to tailor your answers to show how you fit in with their goals.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face, like handling complaints or providing product information. Practise your responses so you can demonstrate your problem-solving skills and customer-focused approach during the interview.
✨Showcase Your Communication Skills
As a Customer Service Agent, clear communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will show that you can handle calls and emails effectively, just as the role requires.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
