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For Companies At a Glance
- Tasks: Support customers with queries and provide compassionate care in a call centre environment.
- Company: Join a leading not-for-profit organisation making a real difference in people's lives.
- Benefits: Enjoy competitive pay, weekly payments, and potential for permanent employment.
- Why this job: Gain valuable experience, develop your skills, and work in a supportive team culture.
- Qualifications: Previous call centre experience and a positive attitude are essential; flexibility is key.
- Other info: Immediate start available with various shifts on a 16-week rota.
- 3 month temporary role with possibility of being made perm
- Immediate start
About Our Client
Our client is a leading and well-known entity within the not-for-profit space and they are seeking a Temporary Customer Service Advisor (Days & Nights) to join their Stockport office on a temporary on-going basis with the view to go permanent.
Job Description
As a Temporary Customer Service Advisor (Days & Nights) you will:
- Answering calls and handling call-centre type queries related to customer well-being.
- Providing compassionate and empathetic care to customers.
- Updating customer accounts within a CRM system.
- Ad-hoc duties as and when required.
The Successful Applicant
To be successful in this role:
- Experience working within a call centre environment is essential
- Can commit to an on-going temporary role with the view to go perm
- Confident on the phone and a positive demeanor
- Strong work ethic and a self-starter attitude.
- Team Player
A Full UK Driving License is essential for the role & successful DBS check.
Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 – 16:00pm), (14:00pm – 22:30pm) and (22:00pm – 06:00am).
What\’s on Offer
In return, our client can offer:
- Competitive hourly rate & weekly pay
- An opportunity to be made perm
- Immediate start after successful compliance checks
- Opportunities for professional development and growth
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Temporary Customer Service Advisor (Days And Nights) employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor (Days And Nights)
✨Tip Number 1
Familiarise yourself with the not-for-profit sector. Understanding the values and mission of the organisation can help you connect better with their customer base and demonstrate your commitment during interviews.
✨Tip Number 2
Practice your phone communication skills. Since this role involves handling calls, consider doing mock calls with friends or family to improve your confidence and ensure you can convey empathy effectively.
✨Tip Number 3
Be prepared to discuss your previous call centre experience in detail. Think of specific examples where you handled difficult situations or provided exceptional customer service, as these will showcase your suitability for the role.
✨Tip Number 4
Show your flexibility and willingness to work various shifts. Highlighting your adaptability during the interview can set you apart, especially since the role requires working different hours on a 16-week rota.
We think you need these skills to ace Temporary Customer Service Advisor (Days And Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise any previous work that involved handling queries and providing support, as this is crucial for the Temporary Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to provide compassionate care. Mention your flexibility with shifts and your willingness to commit to the role, as these are key requirements for the job.
Highlight Relevant Skills: In your application, be sure to mention skills such as communication, empathy, and teamwork. These qualities are essential for success in a customer service environment, especially in a not-for-profit setting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Michael Page (UK)
✨Show Your Empathy
As a Customer Service Advisor, you'll need to demonstrate compassion and understanding. Prepare examples from your past experiences where you provided excellent customer care, especially in challenging situations.
✨Familiarise Yourself with the CRM System
Since updating customer accounts within a CRM system is part of the role, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be ready to discuss your experience.
✨Highlight Your Flexibility
This role requires flexibility with shifts, so be prepared to discuss your availability. Emphasise your willingness to adapt to different schedules and how you manage your time effectively.
✨Prepare for Call Centre Scenarios
Expect to be asked about handling specific call centre scenarios. Think about common challenges faced in customer service and how you would resolve them, showcasing your problem-solving skills and positive attitude.
