Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Respond to customer queries and handle complaints with professionalism.
- Company: Well-regarded business services organisation with a collaborative culture.
- Benefits: Flexible work hours and opportunities for future roles.
- Why this job: Gain valuable experience in customer service within a supportive environment.
- Qualifications: Previous customer-facing experience and strong communication skills.
- Other info: Fast-paced role with potential for career growth based on performance.
The predicted salary is between 20000 - 30000 £ per year.
Overview
- Immediate start
- Established business
About Our Client
The employer is a well-regarded organisation in the business services sector, known for its commitment to quality and operational excellence. As a small-sized company, they offer a focused and collaborative work environment.
Job Description
- Respond to customer queries via email, phone, and other communication channels promptly.
- Handle complaints with professionalism and escalate issues where necessary.
- Maintain accurate customer records and update databases as required.
- Provide detailed information about products or services to customers.
- Collaborate with internal teams to resolve customer concerns efficiently.
- Assist with administrative tasks related to customer service operations.
- Contribute to improving customer satisfaction by suggesting process enhancements.
- Ensure compliance with company policies and procedures during all interactions.
The Successful Applicant
A successful temporary customer service representative should have:
- Previous experience in a customer-facing role, ideally within the business services industry.
- Strong communication and problem-solving skills.
- Proficiency in using customer service software and databases.
- An organised approach with attention to detail.
- The ability to work effectively in a fast-paced environment in Croydon.
- A positive attitude and a commitment to providing excellent service.
What\’s on Offer
- Temporary contract offering flexibility in work hours.
- Opportunities to gain experience in the business services sector.
- A collaborative and supportive working environment in Croydon.
- Potential for future opportunities within the organisation based on performance.
If you are ready to bring your customer service skills to this temporary opportunity, we encourage you to apply today!
#J-18808-Ljbffr
Temporary customer service administrator employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary customer service administrator
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer queries, role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a complaint into a positive outcome. This will impress them during interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Temporary customer service administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role involves responding to customer queries, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you’d interact with customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully handled complaints or resolved issues in the past. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Michael Page (UK)
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you've successfully handled customer queries or complaints. Highlight your problem-solving skills and how you maintained professionalism under pressure. This will demonstrate your capability to excel in a customer-facing role.
✨Be Ready for Role-Play Scenarios
In customer service interviews, you might be asked to role-play a scenario where you handle a difficult customer. Practice common situations and think about how you would respond. This will help you feel more confident and prepared during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
