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For Companies At a Glance
- Tasks: Respond to customer enquiries and resolve issues via phone and email.
- Company: Join a supportive small organisation in the business services industry.
- Benefits: Gain valuable experience, network, and develop your skills.
- Why this job: Make a difference in customer satisfaction while working in a collaborative environment.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Convenient location with easy access to public transport.
The predicted salary is between 24000 - 36000 £ per year.
- Immediate start
- Working in a well established organisation
About Our Client
The hiring company operates within the business services industry and is known for its commitment to providing professional and reliable services. As a small-sized organisation, they pride themselves on fostering a supportive and collaborative work environment.
Job Description
- Respond to customer enquiries via phone, email, and other communication channels.
- Provide accurate information about services and resolve customer issues promptly.
- Maintain detailed records of customer interactions and follow up as necessary.
- Collaborate with internal teams to ensure seamless service delivery.
- Identify and escalate complex issues to the appropriate department.
- Monitor customer feedback and suggest improvements to processes.
- Assist with administrative tasks related to customer service operations.
- Ensure all customer interactions meet the company\’s standards for professionalism and quality.
The Successful Applicant
A successful temporary customer service professional should have:
- Previous experience in a customer service or client-facing role.
- Strong communication and problem-solving skills.
- The ability to manage multiple tasks and prioritise effectively.
- A customer-focused attitude with attention to detail.
- Proficiency in using customer relationship management (CRM) software or similar tools.
- Flexibility and adaptability to work in a temporary position.
What\\\’s on Offer
- Opportunity to gain experience in the business services industry.
- A temporary role with the potential for networking and skill development.
- Supportive and collaborative work culture in a small-sized organisation.
- Convenient location with easy access to public transport.
If you\\\’re interested in this temporary customer service role, apply now to join a team that values professionalism and customer satisfaction.
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Temporary Customer Service employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service
✨Tip Number 1
Get your game face on! When you’re applying for that temporary customer service role, make sure to showcase your communication skills in any interactions. Whether it’s a phone call or an email, let your personality shine through and show them you’re the right fit for their supportive team.
✨Tip Number 2
Do your homework! Research the company and its services before your interview. This will not only help you answer questions better but also show that you’re genuinely interested in being part of their collaborative work culture.
✨Tip Number 3
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and resolving issues during the actual job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Temporary Customer Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the temporary customer service role. Highlight your previous experience in customer service and any relevant skills that match what we're looking for.
Show Off Your Communication Skills: Since this role involves responding to customer enquiries, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Be Detail-Oriented: Attention to detail is key in customer service. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and care about professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Michael Page (UK)
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, values, and what makes them stand out in the business services industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you've successfully handled customer enquiries or resolved issues. Highlight your communication skills and problem-solving abilities, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Adaptability
Since this is a temporary position, it's important to convey your flexibility and willingness to adapt to new challenges. Be ready to discuss how you've managed multiple tasks in the past and how you can quickly adjust to the needs of the team and customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and how they measure success in customer service. This shows that you're engaged and eager to contribute positively to their supportive work environment.
