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- Tasks: Guide patients through their onboarding journey with empathy and professionalism.
- Company: A pioneering healthcare organisation dedicated to improving patient experiences.
- Benefits: Competitive salary, flexible working hours, and a supportive work environment.
- Why this job: Make a real difference in patients' lives during challenging times.
- Qualifications: Experience in patient services or customer-facing roles with strong communication skills.
- Other info: Opportunity to shape processes and grow within a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Patient Onboarding Executive to take ownership of our UK patient pathway. This is a pivotal role for someone who is empathetic, highly organised, and passionate about improving patient experiences during one of the most challenging times in their lives. You will be the first point of contact for patients and their families, guiding them through the onboarding process and ensuring a seamless journey from initial enquiry to treatment. This is a unique opportunity to shape and implement processes, build relationships, and help lay the foundation for future growth. You'll work closely with senior stakeholders and have scope to develop the role and team as the business expands.
Job Description
- Act as the first point of contact for patients and their families, providing timely, compassionate, and professional responses.
- Manage the UK patient pathway end‑to‑end, ensuring a smooth and supportive experience.
- Coordinate and support initial patient consultation meetings.
- Build rapport and maintain ongoing positive relationships with patients and their families.
- Liaise with medical clinics and pathology partners on behalf of patients.
- Develop and implement processes to improve efficiency and patient satisfaction.
- Collaborate with senior team members to identify areas for improvement and growth.
- Maintain a strong understanding of our immunotherapy treatments and communicate this clearly to patients.
- Support future team‑building initiatives as the service expands.
The Successful Applicant
- Previous experience in patient services, healthcare charities, or cancer‑related organisations is highly desirable.
- Understanding of cancer treatments or patient pathways (professional or personal experience) is advantageous.
- Experience in service management or customer‑facing roles with high emotional intelligence.
- Ability to organize and maintain data sets and records.
- Exceptional empathy and communication skills.
- Ability to manage complex processes and multiple stakeholders.
- Flexible and adaptable, with a proactive approach to problem‑solving.
- Comfortable working in a fast‑paced, evolving environment.
What’s on Offer
- Competitive salary negotiable depending on experience.
- Opportunity to contribute to the life science industry in a meaningful role.
- A supportive work environment focused on innovation and patient care.
If you are passionate about making a difference in the healthcare industry and have the skills required for this role, we encourage you to apply today!
Patient Onboarding Executive in St Albans employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Onboarding Executive in St Albans
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with patient services. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and empathy. We want you to showcase your understanding of patient pathways and how you can make a difference!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Patient Onboarding Executive in St Albans
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've helped others, especially in challenging situations. This role is all about supporting patients and their families, so we want to know how you connect with people.
Highlight Organisational Skills: We’re looking for someone who can manage the patient pathway smoothly. Make sure to mention any past roles where you’ve juggled multiple tasks or coordinated events. Show us how organised you are!
Communicate Clearly: Since you'll be the first point of contact for patients, clarity is key. Use straightforward language in your application and avoid jargon. We want to see that you can explain complex information simply and effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this specific role. Mention how your skills align with the job description and why you’re excited about joining our team at StudySmarter.
How to prepare for a job interview at Michael Page (UK)
✨Understand the Patient Journey
Before your interview, take some time to research the patient onboarding process in healthcare. Familiarise yourself with common challenges patients face and think about how you can address these issues. This will show your potential employer that you’re not just interested in the role, but also genuinely care about improving patient experiences.
✨Showcase Your Empathy
As a Patient Onboarding Executive, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in high-pressure situations. This will help you convey your emotional intelligence and ability to connect with patients and their families.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations, such as a distressed patient or a complex onboarding process. Practising your responses will help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Know Your Stuff
Make sure you have a solid understanding of immunotherapy treatments and the services offered by the company. Being able to discuss these topics confidently will impress your interviewers and show that you’re serious about the role. It’s also a great way to build rapport with the team!
