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For Companies At a Glance
- Tasks: Help customers via digital platforms and resolve their queries professionally.
- Company: Reputable financial services business thriving in Southampton.
- Benefits: Competitive salary, professional growth opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Permanent position with potential access to additional company benefits.
The predicted salary is between 28800 - 43200 £ per year.
Well established business thriving in Southampton. Financial Services business thriving on growth.
About Our Client
Our client is a reputable organisation within the financial services industry. As a small-sized enterprise, they focus on providing tailored solutions to meet customer needs and ensure satisfaction.
Job Description
The key responsibilities for the Digital Customer Support Agent role are:
- Responding to customer queries via digital platforms in a timely and professional manner.
- Providing accurate information regarding financial products and services.
- Resolving customer issues and escalating complex cases to the appropriate team.
- Maintaining detailed records of customer interactions and transactions.
- Ensuring compliance with company policies and industry regulations.
- Collaborating with team members to improve customer service processes.
- Identifying opportunities to enhance the customer experience.
- Participating in training sessions to stay updated on products and services.
The Successful Applicant
A successful Digital Customer Support Agent should have:
- Experience in customer service, preferably within the financial services industry.
- Strong communication skills, both written and verbal.
- Proficiency in using digital communication tools and platforms.
- An ability to manage and resolve customer concerns effectively.
- Attention to detail and a commitment to maintaining accurate records.
- An understanding of financial products and industry regulations is desirable.
- A proactive approach to problem-solving and improving processes.
What’s on Offer
- A competitive salary.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment in Southampton.
- A permanent position within a well established business.
- Potential access to additional company benefits.
If you are passionate about customer service and keen to advance your career as a Digital Customer Support Agent, we encourage you to apply today.
Digital Customer Support Agent in Southampton employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Support Agent in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your digital communication skills! Since you'll be responding to customer queries online, try role-playing scenarios with a friend or using mock chats to get comfortable with the tools you'll be using.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their customer service processes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Digital Customer Support Agent in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service, especially within the financial services sector. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally!
Highlight Your Problem-Solving Abilities: Share examples of how you've effectively resolved customer issues in the past. We’re keen on candidates who can demonstrate a proactive approach to problem-solving and improving processes.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Digital Customer Support Agent role!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Stuff
Before the interview, brush up on your knowledge of financial products and services. Familiarise yourself with common customer queries in the financial sector so you can confidently provide accurate information during the interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've effectively resolved customer issues in the past. Think about specific situations where you identified a problem and took proactive steps to improve the customer experience.
✨Be Ready to Collaborate
This role involves working closely with team members, so be prepared to discuss how you’ve successfully collaborated in previous roles. Highlight any experiences where teamwork led to improved processes or customer satisfaction.
