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- Tasks: Lead UK customer service operations and manage European teams from Sheffield.
- Company: A leading global product supplier with a focus on innovation.
- Benefits: Competitive salary, performance bonus, private medical insurance, and 25 days holiday.
- Why this job: Make a real impact by enhancing customer experience with new technologies.
- Qualifications: Extensive customer service management experience and strong leadership skills.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 53000 - 58000 £ per year.
A leading global product supplier is seeking a Senior Customer Service Manager to oversee the UK customer service operations and manage European teams remotely from their Sheffield office.
The ideal candidate will have extensive experience in customer service management, strong leadership abilities, and the capacity to implement new technologies to improve customer experience.
This role offers a competitive salary of £53,000 - £58,000 plus a performance-based bonus, along with benefits including private medical insurance and 25 days of holiday.
Senior Customer Service Leader - UK & Europe (Hybrid) in Sheffield employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Leader - UK & Europe (Hybrid) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its customer service approach. We want you to show off your knowledge about their products and how you can enhance their customer experience with your leadership skills.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your past experiences in customer service management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Senior Customer Service Leader - UK & Europe (Hybrid) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Customer Service Leader role. Highlight your leadership abilities and any tech-savvy initiatives you've implemented in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've improved customer service in the past and how you can bring that expertise to our team.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you motivate teams and drive performance, especially in a hybrid environment. Share any relevant experiences that demonstrate your approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends and technologies in customer service. Be ready to discuss how you've implemented new systems in the past and how they improved customer experience. This shows you're not just experienced, but also forward-thinking.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams, especially in a remote setting. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your ability to manage European teams effectively from Sheffield.
✨Understand the Company’s Values
Research the company’s mission and values thoroughly. Be prepared to explain how your personal values align with theirs and how you can contribute to their goals. This connection can set you apart from other candidates.
✨Prepare Questions That Matter
Have insightful questions ready for the interviewers. Ask about their current customer service strategies or how they envision the role evolving with new technologies. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
