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- Tasks: Lead a dynamic customer service team across Europe, ensuring top-notch support and process improvements.
- Company: Join a leading global product distributor with a strong presence in the UK and Europe.
- Benefits: Enjoy a competitive salary, bonus potential, private medical insurance, and flexible working hours.
- Why this job: Make a real impact by enhancing customer satisfaction and driving efficiency in a global setting.
- Qualifications: Experience in managing customer service teams and complex European orders is essential.
- Other info: Opportunity for global exposure and clear career development in a supportive environment.
The predicted salary is between 50000 - 58000 £ per year.
Global Business UK & Europe
About Our Client
Page group are delighted to be partnering with a leading global product distributor on the appointment of a new Customer Service Manager - UK & Europe. Reporting into the UK Board, the role will have full operational and strategic responsibility for a multi site, international CS function, supporting both B2B & B2C products globally.
Job Description
- Direct management of UK & European CS function spanning across 3 sites with a combined 13 FTE.
- Management of OTIF & Customer order book, ensuring the smooth movement of goods from multiple European Warehouses to customers based across Europe.
- Lead process improvement activities across the departments, driving process automation where possible to improve efficiency, reduce time and cost, and drive customer satisfaction.
- Ensure world class service is provided across multiple customer contact channels including phone, email, live chat, Portal, and multiple other channels.
- Lead the implementation of new channels and systems where required focused on automation and process improvement.
- Create and present key reports to board level focused around customer satisfaction, customer behaviour and function performance.
- Work closely with department leads across Supply Chain, Logistics and Sales to identify areas for improvement across the entire customer supply chain.
The Successful Applicant
- Experience leading a Customer Service function.
- Management of European or remote customer service teams internationally.
- Management of complex European orders - moving goods across Europe (export).
- Ability to demonstrate process automation.
- Strong understanding and exposure to customer contact channels.
What's on Offer
The role of Customer Service Manager - UK & Europe will join a global business based at their European Head Office based in Sheffield. The role will require travel to other European & Global sites occasionally. The role will be 4 days on site, 1 day from home, with flexible working hours available.
Salary between £50,000 - £58,000 depending on experience.
Up to 10% bonus based on personal and business performance.
Private Medical Insurance, ×4 life assurance, Free parking, Global exposure, Clear career development plan.
Customer Service Manager - UK and Europe in Sheffield employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - UK and Europe in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in managing customer service functions. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Customer Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of resources to help you ace the process and land that Customer Service Manager position.
We think you need these skills to ace Customer Service Manager - UK and Europe in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your experience in managing customer service functions and any relevant achievements that showcase your ability to lead teams across multiple sites.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with process automation and how you’ve improved customer satisfaction in previous roles.
Showcase Your Skills: Don’t forget to highlight your skills in managing complex European orders and your understanding of various customer contact channels. We want to see how you can bring value to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our exciting journey!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Customer Service Metrics
Familiarise yourself with key performance indicators like OTIF (On Time In Full) and customer satisfaction scores. Be ready to discuss how you've used these metrics in previous roles to drive improvements and enhance customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed customer service teams, especially in a multi-site or international context. Highlight your experience in leading process improvements and how you’ve motivated your team to achieve targets.
✨Understand the Role of Automation
Research the latest trends in customer service automation and be prepared to discuss how you've implemented such solutions in the past. Think about specific tools or systems you've used that improved efficiency and customer satisfaction.
✨Be Ready for Scenario Questions
Anticipate questions that may ask how you'd handle complex customer orders or improve service across various channels. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
