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For Companies At a Glance
- Tasks: Assist customers via phone and email, resolving issues and providing top-notch service.
- Company: A growing property company known for excellent customer service.
- Benefits: Competitive salary, potential benefits, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Permanent position after three months with opportunities for growth.
The predicted salary is between 23400 - 28600 £ per year.
About Our Client
The company operates within the property industry and is a growing business. It is known for its commitment to delivering excellent customer service and maintaining a high standard of client satisfaction.
Job Description
- Respond to customer enquiries via phone, email, and other communication channels.
- Provide accurate information and advice regarding services and processes.
- Resolve customer issues promptly and effectively, escalating when necessary.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with internal teams to ensure customer needs are met.
- Identify opportunities to improve customer service processes and contribute ideas.
- Ensure compliance with company policies and industry regulations.
- Support the team in achieving key performance indicators and service goals.
The Successful Applicant
- Strong communication and interpersonal skills.
- Previous experience as a Customer Service Advisor.
- Proficiency in using computer systems and customer service tools.
- A customer-focused approach with a commitment to delivering high-quality service.
- The ability to handle challenging situations calmly and effectively.
- Attention to detail and excellent organisational skills.
- A collaborative mindset and the ability to work well within a team.
What’s on Offer
- Competitive salary ranging from £23,400 to £28,600 per annum.
- Potential benefits package (details to be confirmed).
- Permanent position after three months.
- A supportive and professional working environment in the property industry.
Available Start
Immediate Start Available. This Role Will Go Permanent After 3 Months.
If you are based in Sevenoaks and looking for your next opportunity in customer service, we encourage you to apply for this role.
Customer Service Advisor in Sevenoaks employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sevenoaks
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and clear. Role-play common customer scenarios with a friend to get comfortable with handling different situations.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle challenging situations calmly, just like they want.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Customer Service Advisor position!
We think you need these skills to ace Customer Service Advisor in Sevenoaks
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with our commitment to excellent service!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Let us know how you've effectively communicated with customers in the past!
Highlight Problem-Solving Abilities: We love candidates who can handle challenging situations! Share examples of how you've resolved customer issues promptly and effectively in your previous roles.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and get you into the process quickly!
How to prepare for a job interview at Michael Page (UK)
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to customer service and how they operate within the property industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your previous experience to demonstrate how you've effectively handled customer enquiries or resolved issues. This will highlight your interpersonal skills and customer-focused approach.
✨Prepare for Scenario Questions
Expect to be asked about challenging situations you've faced in customer service. Prepare specific examples that showcase your problem-solving abilities and how you maintained composure under pressure. This will illustrate your capability to handle difficult situations calmly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in customer service, or what opportunities there are for process improvement. This shows your collaborative mindset and eagerness to contribute to the team's goals.
