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For Companies At a Glance
- Tasks: Lead projects and enhance service delivery in a tech-focused role.
- Company: Join a public sector organisation dedicated to community support and development.
- Benefits: Enjoy 26-31 days holiday, wellness programmes, and lifestyle discounts.
- Other info: Opportunities for personal growth and a chance to work with diverse teams.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
- Offers opportunities for personal and professional growth.
- Apply and utilise your knowledge and skills in tech
About Our Client
My client operates in the public sector.
Job Description
Planning & Organising
- Implement countywide strategies and support the development of long term planning.
- Lead projects and reviews within a technical area of work to support and enhance service delivery.
- Plan workloads and secure resources to enable the team/s to achieve a quality service.
Policy & Compliance
- Provide technical advice and recommendations within defined policy and procedures to ensure compliance with relevant legislation, policies and industry standards.
- Maintain, develop and review systems, processes, procedures and working methods to maximise service delivery, quality, efficiency and compliance.
People and partnerships
- May manage a team operating in a specialist area or oversee the delivery of a range of support services to a service or function.
- Liaise, communicate and build relationships with other internal departments, customers, partner organisations, agencies and/or contractors to support and represent the team/service.
- Monitor and support the performance management and development of team members to ensure that individual contributions are maximised.
Resources * Assist with budget/resource/ funding management in accordance with the organisation\’s policies and procedures.
- May have delegated responsibility for a budget(s).
Analysis, Reporting & Documentation
- Assess or conduct analysis, presenting results and putting forward recommendations on managing more complex situations to support decision making.
- Analyse and make recommendations for improvement or development of existing systems, processes or policy.
The Successful Applicant
- Significant practical or professional experience and understanding of a specialist area or supporting service teams and/or providing support to the public.
- Comprehensive understanding of subject matter, legislation, principles and practices relevant to the technical area.
- May require previous management experience including staff supervision, development and organisational skills.
- Proven ability to apply project management principles and techniques to manage a range of projects through to completion.
- Proven ability to establish and maintain highly effective working relationships with a range of stakeholders.
- Comprehensive knowledge of computerised business systems.
- Proven written and oral communication with the ability to influence and work in collaboration with others.
What\’s on Offer
- 26 days\’ holiday (prorated for part time staff), rising to 28 days after 2 years\’ service and 31 days after 5 years\’ service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer\’s leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days per year
- Learning and development hub where you can access a wealth of resources
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Service Delivery Agent (Security) - Unit4 (Agresso) ERP employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Agent (Security) - Unit4 (Agresso) ERP
✨Tip Number 1
Familiarise yourself with the Unit4 (Agresso) ERP system. Understanding its functionalities and how it supports service delivery will give you an edge during interviews, as you'll be able to discuss how your skills can directly contribute to optimising its use.
✨Tip Number 2
Network with professionals in the public sector who have experience in service delivery roles. Engaging with them can provide insights into the specific challenges and expectations of the role, which you can leverage in conversations with our hiring team.
✨Tip Number 3
Prepare examples of past projects where you've successfully implemented strategies or improved processes. Being able to articulate these experiences will demonstrate your project management skills and your ability to enhance service delivery.
✨Tip Number 4
Showcase your communication skills by practicing how to effectively convey technical advice to non-technical stakeholders. This is crucial for the role, and being able to illustrate this skill will set you apart from other candidates.
We think you need these skills to ace Service Delivery Agent (Security) - Unit4 (Agresso) ERP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your project management experience, technical knowledge, and any previous roles in service delivery or public sector work.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experiences to demonstrate how you meet the requirements, especially in planning, compliance, and team management.
Showcase Your Communication Skills: Since the role requires strong written and oral communication skills, ensure your application is clear, concise, and free of errors. Consider including a brief example of how you've successfully influenced stakeholders in the past.
Highlight Relevant Qualifications: If you have any certifications or training related to project management, compliance, or technical systems, be sure to mention these in your application. This will help demonstrate your commitment to professional development and your suitability for the role.
How to prepare for a job interview at Michael Page (UK)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Agent, especially in relation to planning, compliance, and team management. Familiarise yourself with Unit4 (Agresso) ERP and how it fits into the public sector.
✨Showcase Your Experience
Prepare to discuss your significant practical or professional experience in a similar role. Highlight specific examples where you've successfully managed projects or improved service delivery, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, be ready to showcase your written and oral communication skills. Prepare examples of how you've influenced others or built effective working relationships in previous roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team's current projects, challenges they face, or how success is measured in the role. It shows your genuine interest in the position and the organisation.