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For Companies At a Glance
- Tasks: Lead a team to enhance housing services and support tenants effectively.
- Company: Reputable local authority in the Midlands with a focus on community welfare.
- Benefits: Competitive salary, permanent position, and career growth opportunities.
- Why this job: Make a real difference in people's lives through impactful housing services.
- Qualifications: Experience in tenancy management and team leadership in social housing.
- Other info: Supportive work environment with a focus on professional development.
The predicted salary is between 38555 - 47123 £ per year.
Work for a leading local authority in the midlands.
About Our Client
My client is a leading local authority based in the midlands with over 1500 social houses in that area, this local authority delivers high-quality council homes and landlord services to support resident's housing needs.
Job Description
- Provide leadership and manage the day-to-day operations of the Housing Officer Team to create a strong performance culture and provide excellent service delivery, ensuring workloads and areas of focus align with service need and priorities.
- Be accountable for the management of the tenancy management function, ensuring the effective and efficient use of personnel and other resources in support of continuously improved service delivery and outcomes for tenants.
- Oversee and monitor support for new tenants through the lettings process, ensuring timely allocations minimising rent loss.
- Ensure that tenants are provided with clear and compassionate advice, assistance and information through a range of channels including home visits, telephone and written communication efficiently and courteously with particular emphasis on customer care.
- Promote financial inclusion and independence by ensuring officers are referring tenants to the relevant teams/partners for specialist advice on rent payments, income maximisation and rent recovery.
The Successful Applicant
- Technical and professional skills, expertise and experience in a tenancy management based role in social housing.
- Experience of working with and establishing partnerships and networks.
- Understanding of tenancy management principles, including the use of data to develop tenant focused services.
- Understanding of legislative and regulatory requirements and their significance in achieving positive outcomes for tenants, and ability to ensure effective levels of compliance, performance and assurance in a high profile and complex regulatory context.
- Successful experience of managing a high performing team with a proven ability to set clear objectives, coach and develop staff, and address under performance constructively.
- Previous experience and professional knowledge around safeguarding, antisocial behaviour and crime including delivery of best practice in a housing.
What's on Offer
- Competitive salary ranging from £38,555 to £47,123 per annum.
- Permanant position within a reputable public sector organisation.
- Opportunities to impact the housing services in the midlands.
- Supportive and professional working environment.
- Potential for career growth and development within the property department.
If you are ready to take on this rewarding role as a Senior Housing Officer in the midlands within the public sector, we encourage you to apply!
Senior Housing Officer employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the local authority and understanding their values and challenges. Tailor your answers to show how your experience aligns with their goals, especially around tenant support and service delivery.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and improved performance in previous roles. Use specific examples that highlight your ability to create a strong performance culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in tenancy management and team leadership. We want to see how your skills align with the role of Senior Housing Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: As a Senior Housing Officer, you'll be dealing with tenants and managing a team. We love seeing examples of how you've provided excellent customer service or supported your colleagues in the past. Share those stories that demonstrate your compassionate approach and leadership style!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re the right fit for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management principles and the relevant legislation. Being able to discuss how these apply to the role will show that you're not just a good fit, but that you’re genuinely interested in making a positive impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you set clear objectives, coached staff, or turned around underperformance. This will demonstrate your ability to lead the Housing Officer Team effectively.
✨Emphasise Customer Care
Since this role involves providing compassionate advice to tenants, be ready to share experiences where you’ve gone above and beyond for customers. Highlighting your commitment to excellent service delivery will resonate well with the interviewers.
✨Network Like a Pro
Discuss your experience in building partnerships and networks. Be prepared to talk about how you’ve collaborated with other teams or external partners to enhance service delivery. This shows that you understand the importance of teamwork in achieving positive outcomes for tenants.
