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- Tasks: Analyse customer conversations to enhance service and manage telephony operations.
- Company: Leading housing organisation focused on customer experience.
- Benefits: Salary between £35,000 – £45,000, hybrid working, and additional perks.
- Why this job: Make a real impact on customer service through innovative speech analytics.
- Qualifications: Experience in customer experience and speech analytics required.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 35000 - 45000 £ per year.
A leading housing organisation is seeking a skilled individual to enhance their customer contact operation through speech analytics. This role involves analyzing customer conversations to drive service improvements, managing telephony operations, and reporting insights to improve performance.
Ideal candidates will have a strong background in customer experience, with hands-on experience in speech analytics and a collaborative mindset.
The role offers a salary range of £35,000 – £45,000, hybrid working, and various benefits.
Speech Analytics Lead - Customer Experience & Contact in Salford employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Speech Analytics Lead - Customer Experience & Contact in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer experience or speech analytics. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous work in speech analytics. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've driven service improvements through analytics in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Speech Analytics Lead - Customer Experience & Contact in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer experience and speech analytics. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer contact operations and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Analytical Skills: Since this role focuses on analysing customer conversations, include specific examples of how you've used data to drive service improvements in the past. We love seeing real-world applications of your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Speech Analytics
Make sure you brush up on your speech analytics knowledge before the interview. Be ready to discuss specific tools and techniques you've used in the past, and how they’ve helped improve customer experience. This shows you’re not just familiar with the concepts but have practical experience too.
✨Showcase Your Customer Experience Skills
Prepare examples that highlight your background in customer experience. Think about situations where your insights led to tangible improvements. This will demonstrate your ability to enhance customer contact operations effectively.
✨Collaborative Mindset is Key
Since this role requires a collaborative approach, be prepared to discuss how you’ve worked with cross-functional teams in the past. Share specific instances where teamwork led to successful outcomes, as this will resonate well with the hiring team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about their current challenges in customer contact operations or how they envision the future of speech analytics within their team. This not only shows your enthusiasm but also your strategic thinking.
