At a Glance
- Tasks: Manage Customer Service & Internal Sales, ensuring efficiency and customer satisfaction.
- Company: Join a global market leader in supply and distribution with diverse customers worldwide.
- Benefits: Enjoy a competitive salary of £45,000 to £50,000 plus excellent company perks.
- Other info: Leeds-based position with opportunities for growth in a reputable industry.
- Why this job: Be part of a dynamic team focused on customer loyalty and world-class service.
- Qualifications: Experience in management or supervisory roles in sales or customer service is essential.
The predicted salary is between 36000 - 60000 € per year.
About Our Client
Our Client is a global market leader within their respective industry, supporting a wider and diverse customer base across the UK, Europe, Asia, Africa, and the Americas.
This is a key role focused on managing Customer Service and Internal Sales functions, with a key focus on improving efficiency and customer satisfaction.
Job Description
- Direct management of the Customer Service and Internal Sales function based in Leeds.
- Ensure customer quotations are accurate and in line with customer needs and expectations.
- Drive up-selling activity where suitable across customer orders, ensuring customers are aware of all product ranges available.
- Ensure the team have all the product information, training, and tools available to provide customers with the most suitable options to their needs.
- Ensure customer quotations are followed up and conversion rates are best managed and achieved.
- Take ownership of any escalated customer issues with a view to resolve in a time-sensitive manner with minimal impact to the customer.
- Build customer loyalty through clear and transparent conversations, providing world-class service during every interaction.
- Provide support to Sales Managers as and when required.
- Work closely with the purchasing department to understand stock/product availability and customer demand.
- Monitor, manage, and improve customer satisfaction results.
The Successful Applicant
- Experience in a management or supervisor level role within internal sales or customer service, ideally within a supply chain or distribution focused business.
- Experience working with Microsoft Dynamic 365 (desirable).
- Strong commercial acumen.
- Customer-focused approach.
- Ability to build and develop strong stakeholder relationships internally.
- Experience within the chemical industry (desirable).
- Excellent communication skills.
What's on Offer
The role of Sales Office Manager will join a globally recognised group within the supply and distribution industry. The role offers a salary of £45,000 to £50,000 plus excellent company benefits.
Leeds based.
Sales Office Manager in Leeds employer: Michael Page (UK)
As a global market leader in the supply and distribution industry, our company offers an exceptional work environment in Leeds, where employee growth and development are prioritised. With a strong focus on customer satisfaction and efficiency, we provide comprehensive training and resources to ensure our team excels in their roles. Our collaborative culture fosters innovation and loyalty, making us an attractive employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Manager in Leeds
✨Tip Number 1
Familiarise yourself with the chemical industry and its specific challenges. Understanding the nuances of this sector will help you engage in meaningful conversations during interviews and demonstrate your knowledge of customer needs.
✨Tip Number 2
Brush up on your skills with Microsoft Dynamics 365, as it's mentioned as desirable for the role. Consider taking an online course or tutorial to get comfortable with its features, which will show your commitment to being effective in the position.
✨Tip Number 3
Prepare examples of how you've successfully managed customer service teams in the past. Highlight specific instances where you improved efficiency or customer satisfaction, as these experiences will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the supply chain and distribution sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Sales Office Manager position.
We think you need these skills to ace Sales Office Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in management or supervisory roles within internal sales or customer service. Emphasise any experience you have in the supply chain or distribution sectors, as well as your familiarity with Microsoft Dynamic 365.
Craft a Compelling Cover Letter:In your cover letter, demonstrate your customer-focused approach and ability to build strong stakeholder relationships. Use specific examples from your past experiences to illustrate how you've improved customer satisfaction and resolved issues effectively.
Highlight Key Skills:Clearly outline your excellent communication skills and strong commercial acumen in both your CV and cover letter. These are crucial for the Sales Office Manager role, so make sure they stand out.
Show Enthusiasm for the Industry:Express your interest in the chemical industry and your understanding of its dynamics. This can set you apart from other candidates and show that you're genuinely invested in the role and the company.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Management Experience
Be prepared to discuss your previous management or supervisory roles in customer service or internal sales. Highlight specific examples where you improved efficiency or customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Focus
Emphasise your customer-centric approach during the interview. Share instances where you successfully resolved customer issues or built strong relationships, as this is crucial for the Sales Office Manager role.
✨Familiarise Yourself with Microsoft Dynamics 365
If you have experience with Microsoft Dynamics 365, make sure to mention it. If not, do a bit of research on its functionalities and how it can enhance customer service and sales processes, as this knowledge could set you apart.
✨Prepare Questions About the Role
Have insightful questions ready about the company's approach to customer service and internal sales. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
