Resource & Planning Analyst

Our client is looking for a Resource and Planning Analyst. An exciting energy business.

About Our Client

This opportunity is with a well-established organisation within the Energy & Natural Resources sector. The company operates as a medium-sized enterprise, offering a professional environment focused on operational excellence and impactful business support.

Job Description

Produce accurate resourcing forecasts, management reports and analysis. Create resource plans including scheduling rotas and shift patterns and supporting the real-time operation of the department. Use workforce management tools to optimise resource planning and scheduling processes, to achieve service levels.

• Manage the production of departmental reporting requirements, including monthly department packs, daily/weekly reporting and/or dashboards.
• Working with team managers to develop and record monthly reporting activity for the function ensuring timely production of reports and alignment with key meeting deadlines
• Create a tracking and measurement system to ensure progress is monitored and reviewed against the strategy, operational plans and achievements of KPI\’s
• Developing and implementing a planning, scheduling and reporting control capability for the Customer Experience areas
• Develop the workforce planning capability to produce resource plans and shift patterns across the area, whilst managing KPI/SLA\’s and control the sites overtime budget.
• To create new processes within the R&P department to ensure a consistent approach is maintained across all areas of the business.
• To review all current processes and recommend changes within departments skills / experience required.
• Be an ambassador of the company Making a Positive Difference vision, values & behaviours at all times;
• Be responsible for ensuring that the information and records processed (received, created, used, stored, destroyed) on behalf of the company are managed in compliance with ALL applicable legislation, codes and policies e.g. GDPR Data Protection, Information Security and Records Management;
• To undertake any other duties as may reasonably be required.

The Successful Applicant

Skills and abilities:

• Ability to take ownership and accountability and to inspire the same in others
• Ability to analyse, interpret information and numbers and present to a variety of audiences in a way which is easily understood
• Developing meaningful and insightful MI Ability to identify process improvements that support the delivery of the key financial and customer satisfaction metrics and to reduce costs
• Excellent verbal and written skills and ability to communicate complex arguments in a structured and concise manner
• Well-developed skills in all Microsoft packages including word, excel (intermediate level), Visio, Project and PowerPoint Strong planning and project management abilities
• Experience of proprietary work force management systems and tools and their application in a contact centre environment

Other:

• A successful track record of delivering results through inspiring & motivating others
• Highly driven, self motivated and outcome focussed with a commitment for delivering service excellence Engenders a \’one team\’ approach.
• Liaising and working effectively across operational teams to ensure we deliver results and an end to end excellent customer experience

Desirable:

• Degree qualified or equivalent level qualification or experience

What\’s on Offer

• Competitive salary of up to around £35,000. up to 20% bonus and brilliant benefits
• Hybrid working too
• Permanent position with opportunities for career growth.
• Based in Edinburgh, offering a professional and collaborative work environment.
• Comprehensive benefits package tailored to employee needs.
• Working in the energy sector