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For Companies At a Glance
- Tasks: Manage customer communications and resolve issues with professionalism.
- Company: Reputable recruitment agency in the industrial sector.
- Benefits: Competitive salary, supportive work environment, and performance incentives.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Prior customer service experience and strong communication skills required.
- Other info: Opportunity for growth in a thriving industry.
The predicted salary is between 24500 - 27000 £ per year.
A well-known recruitment agency is seeking an Outbound Customer Service Executive in Reading to manage communications with customers professionally. This role involves resolving customer issues, maintaining accurate records, and exceeding performance targets.
Ideal candidates should have:
- Prior customer service experience
- Strong communication skills
- Proficiency in CRM software
The position offers a competitive salary ranging from £24,500 to £27,000 and a supportive work environment in the industrial sector.
Premium Outbound Customer Service Specialist in Reading employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Outbound Customer Service Specialist in Reading
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve issues, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We want to see your application and help you get your foot in the door for this exciting opportunity!
We think you need these skills to ace Premium Outbound Customer Service Specialist in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve resolved issues in the past and how you can bring that expertise to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can exceed performance targets. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since this role involves managing communications, make sure your application reflects your strong communication skills. Keep it clear, concise, and professional – just like you would with a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the core of the role.
✨Familiarise Yourself with CRM Software
Since proficiency in CRM software is key for this position, make sure you know the basics of popular systems. If you’ve used any specific software before, be prepared to share your experiences and how it helped you manage customer interactions effectively.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview where you might have to demonstrate how you would handle a customer issue. Practise common scenarios and think about how you can exceed performance targets while keeping the customer satisfied.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through. Talk about why you enjoy helping customers and how you can contribute to the team’s success. A positive attitude can set you apart from other candidates!
