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For Companies At a Glance
- Tasks: Manage outbound communications and resolve customer issues with a luxury brand.
- Company: Join a respected name in the industrial/manufacturing sector.
- Benefits: Competitive salary, secure employment, and a supportive work environment.
- Why this job: Enhance your customer service skills while making a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity for growth in a professional setting.
The predicted salary is between 24500 - 27000 £ per year.
Work with a globally admired luxury brand. Develop premium customer service expertise.
About Our Client
The organisation is a well-established and respected name in the industrial/manufacturing sector. Operating as a medium-sized company, they prioritise efficiency and quality in their services, ensuring customer needs are met with precision.
Job Description
- Manage outbound communications with customers in a professional and courteous manner.
- Make outgoing phone calls to customers to resolve ongoing issues and complaints.
- Ensure timely follow-up on customer inquiries and requests.
- Maintain accurate records of customer interactions and case updates.
- Collaborate with internal teams to resolve customer issues effectively.
- Provide detailed information about products and services when required.
- Identify opportunities for improving customer service processes.
- Meet or exceed performance targets and KPIs.
- Adhere to company policies and maintain confidentiality at all times.
The Successful Applicant
A successful Outbound Customer Service Executive should have:
- Previous experience in a customer service or case management role.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise workload effectively.
- Attention to detail and a commitment to accuracy.
- Proficiency in using customer relationship management (CRM) software.
- Problem-solving skills and a proactive approach to challenges.
- Knowledge of the industrial/manufacturing sector is advantageous.
What’s on Offer
- Competitive salary ranging from £24,500 to £27,000 per annum.
- Opportunity to work in the industrial/manufacturing sector in Reading.
- Secure, permanent employment with a reputable organisation.
- Supportive and professional work environment.
If you are ready to take on this exciting role as an Outbound Customer Service Executive, apply today to join a team where your skills and contributions will be highly valued.
Outbound Customer Service Executive in Reading employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service Executive in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be making outbound calls, it's crucial to sound confident and professional. Role-play with a friend or use a mirror to refine your pitch and responses.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle complaints or tricky questions. Having a few strategies up your sleeve will make you feel more prepared and less stressed during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Outbound Customer Service Executive in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements to show us you're the perfect fit for the Outbound Customer Service Executive position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in working with a globally admired luxury brand and how your background aligns with their values. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves managing outbound communications, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Michael Page (UK)
✨Know the Brand Inside Out
Before your interview, take some time to research the luxury brand you'll be representing. Understand their values, products, and customer service philosophy. This knowledge will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Communication Skills
As an Outbound Customer Service Executive, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively resolved customer issues or handled complaints.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges in customer service. Think of a situation where you identified a problem and took proactive steps to resolve it. This will show your potential employer that you're not just reactive but also proactive in improving customer experiences.
✨Familiarise Yourself with CRM Software
Since proficiency in CRM software is a requirement, brush up on your skills before the interview. If you have experience with specific systems, be ready to discuss how you've used them to manage customer interactions and improve service efficiency.
