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For Companies At a Glance
- Tasks: Provide technical support to customers and troubleshoot product-related challenges.
- Company: Join a global leader in manufacturing known for innovative customer service.
- Benefits: Enjoy hybrid working, private healthcare, charity days, and a personal development fund.
- Why this job: Be part of a friendly team that values work-life balance and personal growth.
- Qualifications: Requires 2 years in product support and strong problem-solving skills.
- Other info: Experience with technical electrical products is essential; this isn't an IT role.
The predicted salary is between 28800 - 42000 £ per year.
- Fantastic Benefits package
- Friendly team
About Our Client
Our client is a well-established Global Leader within the Manufacturing industry. They are known for their innovative approach to customer service and their commitment to providing high-quality products and solutions.
Job Description
- Provide technical support to customers via phone & Email, ensuring timely and effective resolution of issues.
- Assist with troubleshooting product-related challenges and recommend appropriate solutions.
- Collaborate with internal teams to escalate and resolve complex technical queries.
- Maintain accurate records of customer interactions and technical issues.
- Support the Regional Sales team with technical information for their customers
- Stay updated on product developments and industry trends to offer informed support.
- Contribute to improving customer service processes and technical documentation.
The Successful Applicant
A successful Product Support Engineer should have:
- Minimum of 2 years experience in a product support role.
- Proficient technical knowledge or tech savvy with an interest in new technology
- Strong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues.
- Ability to multitask.
- Experience within Engineering or technical motor products highly advantageous.
What\’s on Offer
- Personal Development fund
- Hybrid working model offering flexibility and work-life balance.
- Access to private healthcare and Medicash benefits.
- Cycle-to-work scheme
- Charity days
- Bonus
- 25 days annual leave
Please note that this isn\’t an IT role and requires experience with Technical electrical products. #J-18808-Ljbffr
Product Support Engineer employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in the manufacturing industry, especially regarding technical electrical products. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your troubleshooting skills by working on common technical issues related to electrical products. Being able to discuss specific examples of how you've resolved similar problems can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the manufacturing and product support fields. Engaging with others in the industry can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Prepare to discuss how you would contribute to improving customer service processes. Think of specific ideas or improvements you've implemented in past roles that could be relevant to this position.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product support roles, especially with technical electrical products. Emphasise your problem-solving skills and any specific achievements that demonstrate your ability to troubleshoot effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in providing technical support and how it aligns with the company's commitment to high-quality customer service. Be sure to include examples of how you've successfully resolved customer issues in the past.
Showcase Technical Knowledge: During the application process, highlight your proficiency with technical products and your interest in new technology. This could be through specific projects you've worked on or technologies you are familiar with, which will demonstrate your capability to support customers effectively.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind and shows your proactive approach.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical knowledge related to electrical products. Be prepared to discuss specific technologies or products you've worked with, as this will demonstrate your proficiency and interest in the field.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific troubleshooting scenarios. Think of examples from your past experience where you successfully diagnosed and resolved issues, and be ready to explain your thought process.
✨Highlight Your Communication Skills
As a Product Support Engineer, you'll need to communicate effectively with customers and internal teams. Practice explaining complex technical concepts in simple terms, as this will show your ability to connect with different audiences.
✨Demonstrate Your Team Collaboration
Be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you worked with sales teams or other departments to resolve customer issues, as teamwork is crucial in this position.
